Manager, Home House

Harri; Greater London; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Bonus (performance-based)

Pension

Healthcare cash-plan

Employee Assistance Programme

Gym discounts

Meals on duty

Access to Home House experiences

Uniform provided

Job summary

Home House in London is seeking a dedicated Manager to lead guest experience and host operations. You will guide a team, uphold high standards and craft welcoming, memorable moments for members and guests.

With a focus on hosting, service excellence and smooth operations, you will manage bookings, seating, staff briefings and cross-selling opportunities, ensuring consistent, elevated experiences through thoughtful leadership and hands-on presence on the floor.

Qualifications

• Proven ability to lead a hospitality team to deliver exceptional guest experiences.
• Strong leadership and people management skills.
• Experience managing service standards, bookings and guest flow.

Responsibilities

• Lead operation, team leadership and service delivery.
• Maintain standards and SOPs across the department.
• Oversee bookings, seating and guest requests to ensure exceptional experiences.
• Build rapport with members and guests to encourage repeat visits.
• Manage cross-selling opportunities and ensure accurate sales transactions.

Skills

Guest experience

Team leadership

Operations management

Budget management

Sales & cross-selling

Staff training

Communication

SevenRooms

Tools

SevenRooms

Job description

Here’s what you can expect:

We’re looking for a Manager who loves creatingmeaningful moments and a welcoming atmosphere. Someone who leads with warmth,confidence and personality, bringing people together and making every guest andteam member feel at home. This role is perfect for someone who enjoys guiding ateam, maintaining high standards and shaping memorable experiences for everyonewho walks through the House 21 door.

At Home House, how we work together matters. You’llbe part of a team that celebrates each other, learns from each other and takespride in making every guest experience feel special.

Be part of a happy team

We genuinely enjoy what we do and we look out forone another. You’ll join a supportive team where your contribution counts.

Grow your craft

Whether you’re developing your management style,supporting your team to grow or finding new ways to enhance the guestexperience, you’ll have the space to learn, lead and progress in your career.

Room for personality

Home House is one of London’s most distinctiveprivate members’ clubs. It’s lively, surprising and full of character, justlike the people who work here.

High standards

We take pride in thoughtful service, beautifuldetail and creating experiences that feel effortless and warm.

Your purpose

Hosting and guest experience

Act as the Host / Maître d' for the House servingas the first and lasting impression for members and guests, delivering a warm,confident and professional welcome at all times.

Curate and maintain the overall atmosphere of theHouse, ensuring lighting, music, layout and flow complement the time of day andguest profile.

Own the guest journey from arrival to departure,proactively managing bookings, seating and special requests to ensure anexceptional experience.

Build strong rapport with members and guests,recognising preferences and encouraging repeat visits through personalisedservice.

Ensure SevenRooms, reservations and membershipsystems are consistently updated and informed of guest preferences, specialoccasions and service notes to anticipate needs, personalise experiences anddeliver a cohesive, elevated guest journey.

Lead detailed pre-service and daily briefings,aligning teams on guest personality insights, engagement approach, recognitionstandards and member preferences.

Actively encourage and respond to guest feedback,using insights to enhance service standards and the overall hosting experience.

Handle all guest enquiries, feedback and specialrequests with professionalism, discretion and efficiency, resolving issuesconfidently and escalating where appropriate.

Leadership and operations

Take full responsibility for the operation, teamleadership and service delivery.

Maintain and evolve exceptional service standards,ensuring all Standard Operating Procedures are followed consistently.

Lead by example on the floor, maintainingvisibility during service and supporting the team to deliver seamless,high-quality service.

Ensure all areas are correctly closed and securedat the end of service and that any faulty equipment, machinery or service-wareis reported and actioned promptly.

Maintain in-depth knowledge of facilities, roomrates, promotions and operating hours across both Homes to confidently identifyand drive cross-selling opportunities.

Positively approach sales opportunities, guidingguests through menus with expert knowledge to maximise revenue.

Ensure all sales transactions are processedaccurately and in line with company procedures.

Team management

Lead the team, ensuring clear communication andconsistent standards.

Train and mentor new team members on StandardOperating Procedures, hosting standards and service expectations.

Promote a culture of professionalism, respect andcollaboration, maintaining excellent colleague relations.

Take responsibility for the recruitment, onboardingand retention of high-calibre team members.

Support team development through regular feedbackand quarterly appraisals via OpenBlend.

Liaise with Human Resources regarding employeerelations matters, ensuring compliance with company policies and employmentlegislation.

Budget control

To have overall responsibility for the operationalcosts and profitability of the department in order to ensure that revenue andprofitability is achieved.

Effectively manage departmental payroll inaccordance with the budget.

What we offer:

A friendly, inclusive workplace where you can beyourself.

Training, development and chances to grow yourcareer.

Competitive salary, performance based bonus andpension.

Health care cash-plan and Employee AssistanceProgramme.

Gym and retail discounts.

Complimentary meals on duty.

Access to both Home House and Home House Studioexperiences.

Stream pay support.

Full uniform provided.

Welcome Home.