General Manager

The Birdcage; Greater London; Vor Ort; GBP 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

30% discount across all pubs, bars and

Training and development

Career progression and promotions

28 days holiday

Employee Assistance Programme (EAP)

Referral scheme

Birthdays off

Cycle to work scheme

Annual team trips abroad

Management incentives and socials

Zusammenfassung

The Birdcage, located on Columbia Road, London, is seeking a General Manager to take full ownership of the venue with autonomy. You will apply business acumen to drive sales, customer satisfaction and operational excellence in a dynamic pub environment.

We look for a confident leader with floor and late-night experience, excellent communication, and a passion for people development. A competitive package with rewards awaits the right candidate.

Qualifikationen

• Minimum 2 years’ experience as a general manager
• Solid communication and organisational skills
• Entrepreneurial flair and commercial awareness
• Personal Licence holder beneficial
• Proven ability to lead and develop a team in a hospitality setting

Aufgaben

• Take full ownership of running the venue with autonomy
• Drive excellent customer experience and service standards
• Train, develop and mentor staff to high performance
• Manage floor, bar and late-night operations with a cool head
• Make strategic decisions to support growth and profitability

Kenntnisse

General management

Team leadership

Customer service

Financial acumen

Jobbeschreibung

General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London

Welcome to London's biggest independent pub company ! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won ‘Best Managed Pub Company - 2-50 sites’ in 2023 and most recently won ‘Best Managed Pub Company - 2-50 sites’ and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.

Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business.

Located on the vibrant Columbia Road, The Birdcage is a pub steeped in character and charm, offering a warm and welcoming atmosphere for locals and visitors alike. With its rich history and prime location, the pub is a go-to spot for those seeking great food, exceptional drinks, and good company.

The Role

• As GM you will take full ownership of all aspects of running the venue. You will be given autonomy and run the site as if it were your own business.
• Being business savvy and demonstrating great commercial acumen is a must.
• Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction.
• You have impeccable floor, bar and late night experience knowledge as well as late night experience.
• You will be given the opportunity to train, personally develop and progress your career as the company continues to grow.

What we looking for:

• "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own
• Be cool, calm and collected, manage pressure with ease, nothing can phase you
• Must have minimum 2 years’ experience as a general manager depending on the property being looked at
• Solid communication and organisational skills, be approachable
• Superb customer & floor service skills
• Excellent all-round business knowledge from financials to customer satisfaction
• An entrepreneurial flare
• Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun
• Personal License holder beneficial

What's in it for me:

• A competitive salary & bonus scheme
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get 30 % discount across all our pubs, bars and restaurants
• The opportunity to make strategic decisions within your business - take ownership and Be Fearless
• Annual team trips abroad, regular management incentives and socials - a fun, family atmosphere
• 28 days holiday
• Employee Assistance Programme (EAP)
• Good people know good people - an awesome referral scheme
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme