General Manager

Ember Yard; City of Westminster; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + bonus

Training & development

Career progression

30% staff discount across all sites

Annual team trips

28 days holiday

Employee Assistance Programme

Cycle to work

Job summary

Urban Pubs & Bars in London is recruiting a talented General Manager to own the venue, lead the team and deliver exceptional guest experiences. The role combines strategic oversight with hands-on operations across the floor and bar, including late-night service, in a fast-paced, people-focused environment.

We seek a candidate with strong commercial sense and leadership, a track record of high standards, and a passion for people development.

Qualifications

• Minimum 2 years’ GM experience.
• Strong communication and organisational skills.
• Personal Licence holder beneficial.

Responsibilities

• Own all aspects of running the venue with autonomy.
• Demonstrate business acumen and manage profitability.
• Train, nurture and develop staff to maintain high standards.
• Apply extensive floor, bar and late-night service knowledge.
• Train and progress your career as the company grows.

Skills

General management

Leadership

Customer service

Training & mentoring

Financials

Job description

General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London

Welcome to London's biggest independent pub company !
Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London.
In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won ‘Best Managed Pub Company - 2-50 sites’ in 2023 and most recently won ‘Best Managed Pub Company - 2-50 sites’ and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.

Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business.

Ember Yard specialises in dishes inspired by the amazing wood-fired grills of Spain and Italy. Head Chef Adam Kulikowski creates exceptional small and large sharing plates. No fuss. No fanfare. Just flavour. Located in the heart of Soho over two floors, including an exciting downstairs space known as The Ember Bar, a slick area in which to indulge on small plates over our impressive cocktail list. Find yourself amongst an electric and buzzy atmosphere making it a perfect space to relax with a drink pre or post dinner.

The Role

• As GM you will take full ownership of all aspects of running the venue. You will be given autonomy and run the site as if it were your own business.
• Being business savvy and demonstrating great commercial acumen is a must.
• Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction.
• You have impeccable floor, bar and late night experience knowledge as well as late night experience.
• You will be given the opportunity to train, personally develop and progress your career as the company continues to grow.

What we looking for:

• "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own
• Be cool, calm and collected, manage pressure with ease, nothing can phase you
• Must have minimum 2 years’ experience as a general manager depending on the property being looked at
• Solid communication and organisational skills, be approachable
• Superb customer & floor service skills
• Excellent all-round business knowledge from financials to customer satisfaction
• An entrepreneurial flare
• Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun
• Personal License holder beneficial

What's in it for me:

• A competitive salary & bonus scheme
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get 30 % discount across all our pubs, bars and restaurants
• The opportunity to make strategic decisions within your business – take ownership and Be Fearless
• Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere
• 28 days holiday
• Employee Assistance Programme (EAP)
• Good people know good people - an awesome referral scheme
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme