General Manager

Love Recruitment Ltd; Greater London; On-site; GBP 47,000 - 63,000; Full time

Benefits offered by this job

Performance Bonus

Excellent Benefits

Job summary

Love Recruitment Ltd is partnering with a premier luxury health club in West London to recruit an exceptional General Manager. The role leads the club's management team and has full ownership of commercial and operational performance, driving strategy across Fitness, Group Exercise and Member Experience while overseeing Sales and Marketing.

Reporting to the Managing Director, you will inspire the team, deliver exceptional member journeys and ensure continued growth, member satisfaction and staff

Qualifications

• Previous General Manager or senior multi-department management experience within health, fitness, hospitality or leisure - ideally in a high end environment.
• Proven leadership with ability to inspire, motivate and develop high-performing teams.
• Excellent communication and relationship-building skills.
• Strong analytical and budgeting abilities with experience managing KPIs and budgets.
• Proven commercial awareness with experience driving business performance and revenue growth.
• Proactive mindset with ability to embrace change and continuously improve systems and processes.
• Outstanding customer service standards and a passion for delivering exceptional member experiences.
• Confident communicating with stakeholders at every level of the business.

Responsibilities

• Lead, coach and inspire the club's management team across Sales, Fitness, Group Exercise and Operations.
• Develop and execute strategies to improve commercial and operational KPIs.
• Deliver an exceptional member journey and consistently outstanding customer experience.
• Analyse business performance, manage budgets and make data-driven decisions.
• Drive revenue growth while achieving sales, retention and operational targets.
• Support and develop the Fitness team to deliver an industry-leading training environment.
• Conduct performance reviews and support development of department heads.
• Oversee day-to-day operations ensuring cross-department collaboration.
• Maintain exceptional standards throughout the club at all times.
• Ensure Health & Safety policies are implemented and adhered to.
• Build and maintain strong relationships with on-site partners and stakeholders.

Skills

Leadership

Commercial awareness

Budget management

KPI management

Team development

Customer experience

Strategic planning

Communication

Relationship building

Job description

£55,000 + Performance Bonus + Excellent Benefits

Are you an inspiring leader with a passion for premium health and fitness? Do you thrive in a fast-paced, people-focused environment where exceptional member experience is at the heart of everything you do?

Love Recruitment is delighted to be partnering with our client, a prestigious luxury health club located in the heart of West London, to recruit an exceptional General Manager.

This independent boutique club offers its members an outstanding fitness and wellness experience, combining industry-leading personal trainers and fitness professionals with state-of-the-art gym, swimming pool and spa facilities, all within a welcoming and sophisticated environment.

Reporting directly to the Managing Director, you'll lead the club's management team and take full ownership of the club's commercial and operational performance. You'll be responsible for driving strategy across Fitness, Group Exercise and Member Experience, whilst overseeing Sales and Marketing to ensure continued growth, member satisfaction and team success.

The Opportunity

As General Manager, you'll inspire your team to deliver exceptional standards across every area of the business. You'll combine commercial acumen with outstanding leadership, ensuring the club continues to exceed expectations for both members and employees.

Key Responsibilities

• Lead, coach and inspire the club's management team, including the Sales & Membership Manager, Fitness Manager, Group Exercise Manager and Operations Manager.
• Develop and execute strategies that improve commercial and operational KPIs.
• Deliver an exceptional member journey and consistently outstanding customer experience.
• Analyse business performance, manage budgets and make data-driven decisions.
• Drive revenue growth while achieving sales, retention and operational targets.
• Support and develop the Fitness team to deliver an industry-leading training environment.
• Conduct performance reviews and support the ongoing development of department heads.
• Oversee the day-to-day operation of the club, ensuring departments work collaboratively.
• Maintain exceptional standards throughout the club at all times.
• Ensure Health & Safety policies and procedures are fully implemented and adhered to.
• Build and maintain strong relationships with on-site partners and key stakeholders.

About You

We're looking for an experienced leader who combines commercial awareness with a genuine passion for people and service.

You'll ideally have:

• Previous General Manager or senior multi-department management experience within the health, fitness, hospitality or leisure sector - ideally in a high end environment.
• A natural ability to inspire, motivate and develop high-performing teams.
• Excellent communication and relationship-building skills.
• Strong analytical and problem-solving abilities with experience managing KPIs and budgets.
• Proven commercial awareness with experience driving business performance and revenue growth.
• A proactive mindset with the ability to embrace change and continuously improve systems and processes.
• Outstanding customer service standards and a passion for delivering exceptional member experiences.
• Confidence communicating with stakeholders at every level of the business.

If you're an ambitious leader looking to take ownership of a premium health club and make a genuine impact on both the business and its members, we'd love to hear from you.