General Manager

David Lloyd Clubs; Bicester; On-site; GBP 30,000 - 60,000; Full time

Benefits offered by this job

33 days holiday

Private Medical Insurance

Free Club Membership for you and your family

Discounts on products

Unlimited 50% discount on food and drinks

Learning and Development Opportunities

WagestreamApp for on-demand payment

Benefits Suite

Job summary

Join a forward-thinking health and fitness operator as a General Manager, where your leadership will inspire a passionate team dedicated to delivering exceptional member experiences. This role offers the chance to drive profit and participation while working in a vibrant community that values diversity and inclusion. With opportunities for personal and professional growth, you'll be at the forefront of creating a culture of excellence and operational success. If you have a passion for customer service and a track record in managing large teams, this is your chance to make a significant impact in a thriving environment.

Qualifications

• Several years of experience managing a large operational service delivery facility.
• Strong leadership and team management experience required.

Responsibilities

• Lead a member-driven service and inspire your team to excel.
• Implement club actions and improvement plans to enhance member experience.

Skills

Leadership

Customer Service

Financial Planning

Operational Management

Communication Skills

Job description

Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?

At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.

As a General Manager you will lead a member driven service through inspiring leadership, and look for opportunities to increase profit and participation and generate new income for your club.

Whilst always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise to not only ensure ways of working, but create and implement club actions and improvements plans against key metrics to ensure our team members and members have the best experience 7 days a week.

So, what do you get from us?

As part of our management team, you will be eligible to participate in the David Lloyd Club General Manager bonus scheme and also enjoy a great range of benefits including:

• 33 days holiday (including Bank Holidays)
• Private Medical Insurance
• Free Club Membership* for you and your family
• Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
• Unlimited 50% discount on food and drinks
• Learning and Development Opportunities.
• WagestreamApp allowing you to be paid on demand
• Benefits Suite

What do we need from you?

• Several years experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
• Several years experience managing a large team of employees, including Managers.
• Experience of financial planning and management.
• Passionate about customer service.

How will I be measured?

• Achievement of Club profit and loss and balanced scorecard targets.
• Performance against our DL Clubs 6 Values.
• What members, team members or mystery members tell us about you and your team.
• Achieving compliance against all legislative and company audits.
• Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
• Monthly club visits from Regional Manager and/or any other Club Support visitors.
• Excellent communication and collaboration skills.
• Inspirational leadership skills.

Up for the challenge? We would love to hear from you!

You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.

At David Lloyd Clubs, we do everything we can to create an environment that’s filled with energy and fun. A place, where diversity is celebrated and everyone can feel like they belong. A place for you.