General Manager

Vardo; Greater London; Sur place; GBP 52 000 - 64 000; Plein temps

Avantages offerts par ce poste

Meals on shift

Dining discount for family & friends

Coffee discounts

Wellbeing support

Résumé du poste

Caravan in London is seeking a General Manager to lead all aspects of guest experience, operations and team development across multi-shift service. You will drive standards, recruit and onboard high-performing teams, and safeguard our All Welcome hospitality culture every day.

The role focuses on delivering outstanding hospitality, managing profitability, stock control, and compliance while building a motivated, compliant team.

Qualifications

• Experience leading hospitality teams across multi-shift operations.
• Proven ability to deliver consistent guest experiences and maintain high service standards.
• Aligned with Caravan values and culture, and capable of driving engagement.

Responsabilités

• Ensure food, drink, and service standards are consistently delivered.
• Recruit, onboard and develop confident, high-performing teams with clear training and reviews.
• Drive sales, labour, GP, and wastage targets while protecting Caravan culture.
• Manage systems (Fourth, Harri, Mapal, Workvivo) to oversee rota, payroll and compliance.
• Maintain property standards, health & safety, and compliance with EHO/Food Alert.
• Lead management meetings, audits and action plans.

Connaissances

Hospitality leadership

Team development

Operations management

Guest experience

Description du poste

General Manager

Location: London

Overall Earnings - Up to £58,000 per annum (depending on experience) + bonus

The Role

We’re looking for a General Managerto join our team at Caravan.

At Caravan, our leaders set the tone. As a General Manager, you’ll deliver outstanding results across people, product, place, performance and profit. You’ll lead from the floor: keeping every service flowing smoothly, building confident and happy teams and making sure our ‘All Welcome’ hospitality is felt by every guest, every day.

What you’ll do:

As General Manager you are responsible for delivering exceptional hospitality experiences to our guests and team. To make that happen you’ll:

• Ensure our food, drink, and service standards are consistently delivered
• Recruit, onboard and develop confident, high-performing teams: making sure new hires feel welcome and everyone has clear training, reviews and development plans
• Drive sales, labour, GP, and wastage targets while protecting the Caravan culture
• Manage systems including Fourth, Harri, Mapal, Workvivo to oversee the rota, payroll and compliance
• Maintain property standards, health & safety, and compliance with EHO/Food Alert
• Lead management meetings, audits, and action plans

About You:

We hire for mindset, not just skill. To thrive as a General Manager, you should be:

• An experienced and ambitious hospitality leader (with multi-shift or management experience), focused growing and developing your teams and site
• Confident leading teams, managing standards, and creating great guest experiences
• A culture ambassador: positive, approachable, and committed to Caravan’s values
• Organised, commercially aware, and able to balance operations with people development

What We Offer

• Competitive overall earnings + bonus
• Career progression supported by leadership training and development, including our Leadership Development Programme, Train the Trainer, and Hospitality Programme.
• Meals + drinks on shift
• 100% dining discount when visiting with family & friends
• Coffee discounts at Caravan Coffee Roasters
• Access to financial health, wellbeing, and mentoring support

About us

At Caravan, we believe hospitality is about more than just great food and drink, it’s about people. Since 2010, we have been building award-winning restaurants and a specialty coffee roastery while investing in sustainability, diversity, inclusion, and community. We’re also proudly B Corp Certified, which means we’re committed to people and planet as much as we care about delivering genuine hospitality.

Caravan is an equal opportunities employer. We welcome applicants from all backgrounds and experiences.