General Manager

Caravan Restaurants; Greater London; On-site; GBP 35,000 - 58,000; Full time

Benefits offered by this job

Meals on shift

Dining discount

Coffee discounts

Wellbeing & mentoring

Leadership training

Job summary

Caravan Restaurants in London is seeking a General Manager to oversee guest experiences and lead high-performing teams across the site.

You will drive service standards, manage hiring, training and development, and balance operations with commercial targets while upholding Caravan's inclusive culture. The role offers competitive earnings and bonus schemes within a vibrant hospitality group.

Qualifications

• Hospitality leader with multi-shift or management experience.
• Confident leading teams and delivering great guest experiences.
• Culture ambassador aligned with Caravan values.
• Organised and commercially aware, balancing operations with people development.

Responsibilities

• Deliver hospitality experiences to guests and team.
• Recruit, onboard and develop high-performing teams with clear training and reviews.
• Drive sales, labour, GP and wastage targets while protecting Caravan culture.
• Manage systems (Fourth, Harri, Mapal, Workvivo) for rota, payroll and compliance.
• Maintain property standards, health & safety and compliance with EHO/Food alerts.
• Lead management meetings, audits and action plans.

Skills

Hospitality leadership

Team leadership

Culture ambassador

Commercial awareness

Job description

General Manager

Location: London

Overall Earnings - Up to £58,000 per annum plus bonus schemes

The Role

We’re looking for a General Managerto join our team at Caravan.

At Caravan, our leaders set the tone. As a General Manager, you’ll deliver outstanding results across people, product, place, performance and profit. You’ll lead from the floor: keeping every service flowing smoothly, building confident and happy teams and making sure our ‘All Welcome’ hospitality is felt by every guest, every day.

What you’ll do:

As General Manager you are responsible for delivering exceptional hospitality experiences to our guests and team. To make that happen you’ll:

• Ensure our food, drink, and service standards are consistently delivered
• Recruit, onboard and develop confident, high-performing teams: making sure new hires feel welcome and everyone has clear training, reviews and development plans
• Drive sales, labour, GP, and wastage targets while protecting the Caravan culture
• Manage systems including Fourth, Harri, Mapal, Workvivo to oversee the rota, payroll and compliance
• Maintain property standards, health & safety, and compliance with EHO/Food Alert
• Lead management meetings, audits, and action plans

About You:

We hire for mindset, not just skill. To thrive as a General Manager, you should be:

• An experienced and ambitious hospitality leader (with multi-shift or management experience), focused growing and developing your teams and site
• Confident leading teams, managing standards, and creating great guest experiences
• A culture ambassador: positive, approachable, and committed to Caravan’s values
• Organised, commercially aware, and able to balance operations with people development

What We Offer

• Competitive overall earnings + bonus
• Career progression supported by leadership training and development, including our Leadership Development Programme, Train the Trainer, and Hospitality Programme.
• Meals + drinks on shift
• 100% dining discount when visiting with family & friends
• Coffee discounts at Caravan Coffee Roasters
• Access to financial health, wellbeing, and mentoring support

About us

At Caravan, we believe hospitality is about more than just great food and drink, it’s about people. Since 2010, we have been building award-winning restaurants and a specialty coffee roastery while investing in sustainability, diversity, inclusion, and community. We’re also proudly B Corp Certified, which means we’re committed to people and planet as much as we care about delivering genuine hospitality.

Caravan is an equal opportunities employer. We welcome applicants from all backgrounds and experiences.