Assistant GM

Caravan Restaurants; City Of London; On-site; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Competitive earnings + bonus

Leadership development programmes

Meals + drinks on shift

Dining discounts for family & friends

Coffee discounts

Health & wellbeing support

Birthday & anniversary vouchers

Job summary

Caravan Restaurants is seeking an Assistant General Manager to join our London team. You’ll support the General Manager to deliver outstanding hospitality, lead from the floor and build confident, happy teams, ensuring our All Welcome ethos is felt by every guest.

You’ll drive service standards, recruit and develop multi-shift teams, manage rota, payroll and compliance, and contribute to meetings and action plans while upholding Caravan’s values and culture.

Qualifications

• Experience leading hospitality teams and multi-shift operations.
• Proven ability to recruit, onboard and develop staff and training plans.
• Strong focus on delivering exceptional guest experiences and maintaining standards.

Responsibilities

• Ensure food, drink and service standards are consistently delivered.
• Recruit, onboard and develop high-performing teams with clear training and development plans.
• Drive sales, labour, GP and wastage targets while protecting Caravan culture.
• Oversee rota, payroll and compliance using Fourth, Harri, Mapal and Workvivo.
• Maintain property standards, health & safety and food safety compliance.
• Contribute to management meetings, audits and action plans.

Skills

Leadership

Guest experience

Team development

Operations management

Tools

Fourth

Harri

Mapal

Workvivo

Job description

Assistant General Manager

Location: London (first 3 digits of postcode)

Overall Earnings - Up to £52,000 per annum (depending on experience) + bonus

The Role

We’re looking for anAssistant General Managerto join our team at Caravan.

At Caravan, our leaders set the tone. As an Assistant General Manager, you’ll support your General Manager to deliver outstanding results across people, product, place, performance and profit. You’ll lead from the floor: keeping every service flowing smoothly, building confident and happy teams and making sure our ‘All Welcome’ hospitality is felt by every guest, every day.

What you’ll do:

As Assistant General Manager you are responsible for delivering exceptional hospitality experiences to our guests and team. To make that happen you’ll:

• Ensure our food, drink, and service standards are consistently delivered
• Recruit, onboard and develop confident, high-performing teams: making sure new hires feel welcome and everyone has clear training, reviews and development plans
• Drive sales, labour, GP, and wastage targets while protecting the Caravan culture
• Manage systems including Fourth, Harri, Mapal, Workvivo to oversee the rota, payroll and compliance
• Maintain property standards, health & safety, and compliance with EHO/Food Alert
• Contribute to management meetings, audits, and action plans

About You:

We hire for mindset, not just skill. To thrive as an Assistant General Manager, you should be:

• An experienced and ambitious hospitality leader (with multi-shift or management experience), focused on growing into a future General Manager
• Confident leading teams, managing standards, and creating great guest experiences
• A culture ambassador: positive, approachable, and committed to Caravan’s values
• Organised, commercially aware, and able to balance operations with people development

What We Offer

• Competitive overall earnings + bonus
• Career progression supported by leadership training and development, including our Leadership Development Programme, Train the Trainer, and Hospitality Programme.
• Meals + drinks on shift
• Dining discounts for family & friends
• Coffee discounts at Caravan Coffee Roasters
• Access to financial health, wellbeing, and mentoring support
• Birthday & anniversary vouchers

About us

At Caravan, we believe hospitality is about more than just great food and drink, it’s about people. Since 2010, we have been building award-winning restaurants and a specialty coffee roastery while investing in sustainability, diversity, inclusion, and community. We’re also proudly B Corp Certified, which means we’re committed to people and planet as much as we care about delivering genuine hospitality.