General Manager

Caravan; Greater London; Hybrid; GBP 52,000 - 64,000; Full time

Benefits offered by this job

Meals + drinks on shift

Dining discount for family & friends

Coffee discounts

Financial health, wellbeing, mentoring

Job summary

Caravan in London is seeking a General Manager to lead our hospitality team and ensure exceptional guest experiences daily. You will oversee service standards, people development, and operational performance across all areas of the site.

Join a culture-focused business with strong values, where you’ll drive sales, manage costs, and lead management meetings while maintaining high standards of health, safety, and compliance.

Qualifications

• Experience leading hospitality teams and multi-shift operations.
• Ability to recruit, onboard, and develop staff with clear training plans.
• Strong commercial awareness balancing service with costs.
• Excellent guest experience mindset and brand alignment.

Responsibilities

• Deliver exceptional hospitality experiences to guests and staff.
• Lead from the floor and ensure service standards are met consistently.
• Recruit, onboard and develop confident, high-performing teams with training and reviews.
• Drive sales, labour, gross profit and wastage targets while upholding Caravan culture.
• Oversee rota, payroll and compliance using Fourth, Harri, Mapal and Workvivo.

Skills

Hospitality leadership

Team development

Operations management

Recruitment & onboarding

Job description

General Manager

Location: London

Overall Earnings - Up to £58,000 per annum plus bonus schemes

The Role

We’re looking for a General Managerto join our team at Caravan.

At Caravan, our leaders set the tone. As a General Manager, you’ll deliver outstanding results across people, product, place, performance and profit. You’ll lead from the floor: keeping every service flowing smoothly, building confident and happy teams and making sure our ‘All Welcome’ hospitality is felt by every guest, every day.

What you’ll do:

As General Manager you are responsible for delivering exceptional hospitality experiences to our guests and team. To make that happen you’ll:

• Ensure our food, drink, and service standards are consistently delivered
• Recruit, onboard and develop confident, high-performing teams: making sure new hires feel welcome and everyone has clear training, reviews and development plans
• Drive sales, labour, GP, and wastage targets while protecting the Caravan culture
• Manage systems including Fourth, Harri, Mapal, Workvivo to oversee the rota, payroll and compliance
• Maintain property standards, health & safety, and compliance with EHO/Food Alert
• Lead management meetings, audits, and action plans

About You:

We hire for mindset, not just skill. To thrive as a General Manager, you should be:

• An experienced and ambitious hospitality leader (with multi-shift or management experience), focused growing and developing your teams and site
• Confident leading teams, managing standards, and creating great guest experiences
• A culture ambassador: positive, approachable, and committed to Caravan’s values
• Organised, commercially aware, and able to balance operations with people development

What We Offer

• Competitive overall earnings + bonus
• Career progression supported by leadership training and development, including our Leadership Development Programme, Train the Trainer, and Hospitality Programme.
• Meals + drinks on shift
• 100% dining discount when visiting with family & friends
• Coffee discounts at Caravan Coffee Roasters
• Access to financial health, wellbeing, and mentoring support

About us

At Caravan, we believe hospitality is about more than just great food and drink, it’s about people. Since 2010, we have been building award-winning restaurants and a specialty coffee roastery while investing in sustainability, diversity, inclusion, and community. We’re also proudly B Corp Certified, which means we’re committed to people and planet as much as we care about delivering genuine hospitality.

Caravan is an equal opportunities employer. We welcome applicants from all backgrounds and experiences.