Food & Beverage Manager

Burlington Hotel; Hexham; On-site; GBP 32,000 - 46,000; Full time

Job summary

Bespoke Hotels is seeking a Food & Beverage Manager to lead and elevate our hotel dining experiences, ensuring exceptional service and consistent standards across all F&B outlets.

The role emphasizes developing the F&B team, delivering guest satisfaction, and maintaining stringent cleanliness and regulatory compliance within the hotel’s outlets. This is a hands-on management position in a dynamic hospitality environment.

Qualifications

• Minimum experience in a similar Food & Beverage management role (1–2 years)
• Demonstrates passion for hospitality and guest service excellence
• Reliable, proactive, and eager to learn within a growing team

Responsibilities

• Ensure all departments meet company and service standards.
• Empower the team to handle guest feedback, both positive and negative.
• Maintain high service standards across the hotel’s food & beverage operations.
• Uphold cleanliness and company policies across F&B areas.
• Recruit, coach, and develop the food & beverage team.

Skills

Service standards

Guest feedback handling

Team development

Hospitality passion

Reliable & learnable

Job description

We currently have an amazing opportunity to join the team as Food & Beverage Manager.

Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements:

The ideal person will have at least strong experience, ideally 1-2 years in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include:

1. Ensure departments are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards.
2. To empower the team to be able to handle all guest feedback positive and negative.
3. To ensure all service standards are maintained throughout the food and beverage operation of the hotel.
4. Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.
5. Managing, encouraging and developing the food and beverage team.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.