Restaurant Manager

Bespoke Hotels Ltd; North Common; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Discounted food

On-site parking

Discounted hotel stays for you, family

Job summary

Bespoke Hotels is seeking a Restaurant Manager for our Dumbleton Hall Hotel. You will oversee day-to-day restaurant operations, from Breakfast to Dinner, ensuring exceptional guest service and smooth flow of service within a historic estate environment.

The ideal candidate will have strong hospitality leadership, cost control, and team development capabilities, with a passion for creating memorable guest experiences. A 48-hour workweek is noted, with competitive pay discussed at interview.

Qualifications

• Experience leading restaurant teams in a hospitality setting.
• Strong customer service orientation and guest focus.

Responsibilities

• Control the Restaurant operations including Breakfast, Lunch and Dinner Service.
• Lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities.
• Manage costs through stock usage, storage, rotation, par stock levels and waste minimisation.
• Ensure prompt resolution of customer complaints and monitor feedback (e.g., Trip Advisor).
• Communicate to and motivate the team with day-to-day leadership and direction.

Skills

Restaurant Management

Staff Leadership

Job description

We currently have an amazing opportunity to join the team as

Join our Team at Dumbleton Hall Hotel

Return to Life Lived Grand — Help Us Bring It to Our Guests

At Dumbleton Hall, we do not simply run a hotel.

We steward a great English manor — a place where every guest is received as the honoured guest of the family. Fires are lit, dinner is served, and life unfolds as it once did in the Golden Age of English country houses. Our team will brings this story to life every day.

We are inviting passionate, thoughtful, and character-led individuals to join us in creating an experience unlike any other in the Cotswolds.

Who We Are

Dumbleton Hall: A Manor Reborn

Set in the richest pocket of the Cotswolds, Dumbleton Hall blends heritage, romance, culture, and countryside elegance. Our story reaches back to the Holland family, the literary circles of Gaskell, Dickens, and Darwin, the Mitford sisters, and poet laureate John Betjeman. Today, we continue this tradition by offering guests a living narrative of culture and hospitality.

Our Character & Place

Between Shakespeare’s Stratford and Cheltenham’s Gold Cup, our manor stands as the grand gateway to theatre, racing, walking country, and village life. Our interiors draw inspiration from the Belle Époque and the 1920s, with William Morris and Frederic Leighton as artistic touchstones. Our gardens, lake, cascades, and arboretum create an Arcadian idyll where guests arrive as visitors and depart as part of the Dumbleton story.

What Makes Us Unique

Dumbleton Hall offers thereal-life Downton Abbey experience— layered, colourful, storied, and personal. Our unique selling proposition is built on five pillars:

• Manor Life– Rituals of welcome, firelight, garden and lake, and gracious dining.
• Culture & Story– A heritage woven through literature, diplomacy, and society.
• Countryside & Walking– The Winchcombe Way at our gates and historic estates all around.
• Grand Tour Polish– Refinement in service, signage, and dining.
• Romance– From moonlit gardens to weddings, honeymoons, and love stories.

Our team members are custodians of these values — shaping every touchpoint, from arrival to farewell.

What Makes us so Special

• Each of rooms have amazing views of the grounds and Cotswolds
• We are Team who work together to build memoires for our guests and our team.
• We all have the same goal and help each other to be successful.

If you take pride in your craft, generosity, and genuine hospitality, you will thrive here.

What It Means to Work at Dumbleton Hall

To work at Dumbleton Hall is to bring theHonoured Guest Manifestoto life:

• You welcome guests by name.
• You anticipate needs without intrusion.
• You offer service that feels personal, cultured, and effortless.
• You help create moments — fireside, garden-side, tableside — that feel grand yet warmly human.

Every role, front or back of house, contributes to the story we tell.

Events, Culture, and the Spirit of the Cotswolds

Dumbleton Hall is the country seat for England’s richest cultural arc. From the Cheltenham Festival and Gold Cup to the Royal Shakespeare Company and the region’s finest estates, we turn the Cotswolds calendar into memorable guest experiences. Our team plays an essential part in bringing these to life.

Who We’re Looking For

We welcome individuals who are:

• Warm, articulate, and genuinely guest-focused
• Inspired by heritage, storytelling, and countryside hospitality
• Detail-oriented, polished, and proud of their work
• Eager to develop their craft in service, dining, housekeeping, guest experience, events, and more
• Excited to join a growing team reshaping a manor house into the Gem of the Cotswolds

Hospitality experience is valuable but not essential — the right character matters most.

Why Join Us?

• Be part of a landmark transformation of one of the Cotswolds’ grandest manor houses
• Work with a team inspired by culture, quality, and guest delight
• Grow your skills within a storied English estate environment
• Contribute to experiences that guests will remember for life
• Enjoy staff benefits, training, growth pathways, and the privilege of working in a historic, romantic, extraordinary setting

Return to Life Lived Grand — in Your Career

If you want to be part of a house that cherishes its heritage, celebrates its people, and delights every guest who walks through its doors, we would love to hear from you.

Join us at Dumbleton Hall and help shape the next chapter of our story

• Discounted or free food
• On-site parking

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

As the Restaurant Manager you will be expected to take complete control and accountability for the day-to-day food and beverage operations throughout the restaurant to ensure that the highest level of service is offered to guests.

The ideal candidate would posses excellent knowledge of food and beverage and be passionate about hospitality. At least two years in a similar position is essential along with excellent, team management skills.

Key Responsibilities of the role:

Control the Restaurant operations including Breakfast, Lunch and Dinner Service

.

To be out and about in the hotel, managing the day to day operation and ensuring exceptional guest service at peak times.

You would control costs through correct stock usage, storage, rotation, par stock levels maintained and minimise waste to meet with Company standards.

Keeping the team up to date about departmental, hotel and company activities through daily communications

Ensure prompt resolution of customer complaints and keep a close eye on customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.

To lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities

To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve carrying out appropriate training.

Requirements of the role:

Department Manager or exceptional Duty Manager looking for their first HOD role

To be able to make decisions in a fast paced environment and to enjoy it

To be great at up-selling – anticipating customer needs as well as improving the bottom line

To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management

To be able to communicate to and motivate your team providing day to day leadership and direction

What do we offer?

Competitive salary discussed at interview. 48 hours contracted per week, salaries position.

Excellent on-going support, training and development

Length of service annual leave increase

Instant access to learning courses and much more

Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels

Food and Beverage discounts at all our hotels

On-going incentives and rewards

Opportunities to move between hotels and grow with the group

Live in accommodation available if required.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services on