General Manager

JD GROUP; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading gym in Farnborough seeks an experienced Manager to drive business growth and team development. The role involves overseeing gym operations, ensuring stellar customer service, and managing a motivated team. Candidates should have a proven record in leisure management and a passion for the fitness industry.

Qualifications

• Proven management experience in the leisure industry.
• Passionate about customer service with a successful track record.
• Experience in managing sales and marketing activities.

Responsibilities

• Ensure adherence to health and safety policies.
• Manage team recruitment and operational coverage.
• Achieve sales and membership targets.

Skills

Customer Service

Leadership

Sales

Team Management

Education

Level 2 Gym Instructor

Job description

Role overview:

This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy and determination to drive and develop the business. We're looking for a manager with the experience of developing the standards and reputation of this new gym whilst nurturing a growing membership base and team.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.

• Responsible for adhering to and maintaining the JD Gyms Brand Standard.

• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.

• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.

• Hold regular team meetings to aid development and keep everyone updated.

• To work towards and aim to achieve all sales and membership targets that are set.

• To drive and maximise secondary spending revenue.

• To ensure the whole of the gym facility is of the highest standard of cleanliness.

• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.

• To ensure uniform standards are being adhered to by all team members and yourself.

• To always deliver outstanding member service.

• To help create an environment where the team enjoy themselves whilst at work.

• To always be an ambassador of JD Gyms.

Skills and Experience:

• Must have a proven and successful track record of management experience within a leisure related industry.

• Must be passionate about customer service and be an inspirational leader in the way they manage.

• Must be qualified to at least Level 2 Gym Instructor

• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.

• Ideally will have experience as a General Manager overseeing all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function