Bench General Manager

Five Guys UK; Romford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading burger restaurant chain is seeking a General Manager to oversee store operations and team performance. The ideal candidate will lead a dedicated team, ensuring customer satisfaction while driving sales and maintaining the Five Guys culture. With various rewards and career development opportunities, this role is perfect for those eager to grow in the restaurant industry.

Benefits

20% bonus scheme

Secret Shopper bonus

Paid breaks

Free burgers, fries, and shakes

Private medical via Vitality

Life assurance

33 Days paid holiday

Employee discount program

Enhanced Maternity & Paternity Leave

Pension scheme

Qualifications

• People-focused leadership skills.
• Customer service excellence.
• Ability to support team development.

Responsibilities

• Lead by example, manage store operations.
• Develop and manage the store team.
• Promote the Five Guys culture.

Skills

Leadership

Customer Service

Team Development

Job description

General Manager

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. Since our family business began in 1986, we've maintained our 'perfect and serve' philosophy.

We are still a family at heart—full of integrity, enthusiasm, competitiveness, and a can-do attitude.

REWARDS

• An achievable 20% bonus scheme paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher rewards: £500 at 5 years, £1,000 at 10 years
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Private medical via Vitality
• Life assurance
• Access to Wagestream, a financial wellbeing app with flexible benefits

OTHER AWESOME PERKS

• Days out and social events
• Invitation to the annual General Manager conference
• Team competitions like Fry Cup and Olympics
• Five Guys employee discount program
• Wellbeing support and Employee Assistance Programme (EAP)
• Opportunities for career development
• Enhanced Maternity & Paternity Leave
• Pension scheme

YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• People-focused leadership skills
• Customer service excellence
• Supporting your team’s development

WHAT YOU'LL BE DOING

• Lead by example, working shoulder to shoulder with crew and managers
• Develop, lead, and manage the store team, supporting the delivery of perfect burgers and fries
• Pay close attention to detail
• Create a positive and fun working environment
• Manage reward and recognition initiatives
• Oversee all store operations, including daily management and long-term planning
• Promote the Five Guys culture by embodying our values
• Own your P&L, driving sales and controlling costs
• Identify potential and develop your team to ensure a strong talent pipeline

INCREDIBLE CAREERS WITH FIVE GUYS

• Opportunities to manage higher volume stores, open new stores, become an Area Trainer, District Manager, or join the Support Office
• Five Guys offers more than a job—it's a career!
• If you're ambitious and eager to grow, we support your career development with the right tools and guidance