General Manager

TN United Kingdom; Darlington; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a General Manager to lead the Holiday Inn Darlington A1 Scotch Corner. This role offers the chance to oversee a vibrant hotel environment, manage a dedicated team, and drive operational excellence. With a focus on guest satisfaction and team engagement, the ideal candidate will be an innovative leader who thrives in a fast-paced setting. The position promises a competitive remuneration package, access to a bonus scheme, and various benefits common to the hospitality industry. Join a forward-thinking company and help shape the future of hospitality in the region.

Benefits

Competitive remuneration package

Access to company bonus scheme

Pension

Various ancillary benefits

Qualifications

• Proven experience as a hotel leader with a passion for hospitality.
• Ability to inspire and lead a diverse team.

Responsibilities

• Oversee hotel operations, ensuring guest satisfaction and team engagement.
• Establish performance goals and drive operational excellence.

Skills

Leadership

Time Management

Operational Excellence

Team Engagement

Analytical Skills

Education

Hospitality Management Degree

Relevant Certifications

Job description

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With a rich legacy of over 60 years, hotels are in our DNA. With unparalleled expertise in hotel acquisition, ownership, management, and investment, we own and operate hotels UK wide, with a diverse mix of our own and global brands. Guest focused and with our team central to our success, we’re proud of our history – and where we’re going.

Innovative and passionate, we have the people and systems to support you to drive the best outcomes for our guests, our team, and our business. We want our people to ‘grow with us’ and be part of our journey.

About the role:

Are you an experienced General manager seeking a new challenge? We're excited to offer an opportunity for a General Manager to join our team at the Holiday Inn Darlington A1 Scotch Corner. The role includes overseeing 91 bedrooms and a recently renovated open lobby, which welcomes guests and community members into a chic lounge filled with retro games, a ‘To Go’ Café, and versatile workspaces. Additionally, you'll manage the Active Life Leisure Club, catering to over ??? members, and oversee our meeting and event spaces, which can accommodate 6 to 350 delegates across 8 different rooms. Plus, you'll be working with a fantastic team!

Our General Managers are supported and empowered to take responsibility for every aspect of their hotel – team engagement, the service that wows their guests and the engine that drives commercial success. They also:

• Establish clear performance goals and inspire, lead and coach the team to deliver the winning formula.
• Strive for operational excellence in everything they do.
• Drive the highest standards of safety for our guests and the team.
• Embed and bring to life our tools relating to but not limited to Operations, Health & Safety, HR & Training, Sales, Marketing and Revenue.

About you:

An inspiring leader with a burning passion for hospitality, you have a proven pedigree as a hotel leader and will be excited to take the hotel to the next level. You are:

• Innovative, creative and excited by change.
• A sociable character who your team will follow, yet also analytical, monitoring your business, forecasting the future, and driving the team to capitalise on all the right opportunities.
• Effective in time management, organised, and comfortable working in a fast-paced environment.
• An empathetic individual who builds the best relationships both with the team and the local market.
• Resilient and with the ability to keep calm and bounce back when things don’t go to plan.
• The face and the heartbeat of our hotel, who our guests and the local market know… and our team want to follow!

What’s in it for you:

• A competitive remuneration package.
• Access to the company bonus scheme.
• Pension
• Various ancillary benefits common to the hospitality industry.