Supervisor

BLACK SHEEP COFFEE LTD; Oxford; On-site; GBP 23,000 - 31,000; Full time

Job summary

Black Sheep Coffee Ltd in Oxford is hiring front of house leaders to drive sales, service and morale in a fast-paced café environment. This full-time role offers 40 contracted hours per week with a pay of £13 per hour and varied shifts Monday to Sunday.

You will lead a team, ensure coffee quality, train staff, manage customer service, and handle stock orders while upholding brand standards and safe, clean workspaces.

Qualifications

• Experience leading a team in hospitality or retail.
• Strong communication and people skills.

Responsibilities

• Dial in espresso and maintain product quality.
• Deliver attentive customer service and handle complaints.
• Lead a fast-paced team and train new staff.
• Maintain clean, safe workspace and assist with stock management.

Skills

Front of house leadership

Team management

Customer service

Flexibility

Job description

Hours: 40 Contracted Hours Per Week - Full Time

Pay: £13 per hour

Rota: Varied shifts Mon-Sun, including some openings and/or closings

Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee.

We’re looking for the best front of house leaders in town to drive up our sales, service, and morale. With a background in leading a team within the hospitality or retail sector you will be able to thrive in this fast-paced and rewarding role.

What You'll Do

• Make amazing coffee and products - dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time. Ensuring your team do too.
• Deliver unforgettable customer service - provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
• Thrive in a fast-paced environment - work with speed and efficiency during peak periods while maintaining quality and accuracy.
• Be a true team player - Support ad hoc tasks assigned by General Manager, help train new team and communicate clearly and calmly during every shift.
• Take pride in the details - maintain a clean, safe workspace and represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, compliance checklists.
• Keep service running smoothly and drive sales – place and receive stock orders to always ensure full availability.
• Lead by example - motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.

What We're Looking For

• A positive attitude and strong communication skills
• Ability to multitask and stay focused in a fast-paced environment
• Previous management experience within coffee or food service industry
• Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 1 week in advance.

About Black Sheep Coffee

We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainability and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you’re looking to be a part of a company that’s making a difference, jump on in.

Leave the herd behind and apply today!

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