General Manager

Village Hotels; Coventry; On-site; GBP 35,000 - 55,000; Full time

Job summary

Village Hotels seeks a General Manager who is customer-focused and commercially minded to lead the operations of their hotels. This role requires an inspirational leader who can develop teams and deliver exceptional service, ensuring guest satisfaction and operational success. You will implement strategies to keep the Village ahead of the competition while offering a dynamic work environment with opportunities for growth.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Flexible working hours

Mental health support

Employee Assistance Programme

Qualifications

• Experience in a similar environment with confidence to lead and deliver results.
• A passion for delivering exceptional hospitality and exceeding guest expectations.
• Experience in maintaining high service standards through monitoring and attention to detail.

Responsibilities

• Implement the group strategy to achieve commercial success.
• Ensure high-quality, valuable hospitality experiences.
• Create an engaged team through development, rewards, and a culture of teamwork.

Skills

Hospitality

Leadership

Customer Service

Commercial Awareness

Job description

Our General Managers are the best in the business! As a commercially minded but customer-focused individual, you will be responsible for keeping Village ahead of the pack, delivering the group strategy to achieve strong commercial returns. Our business is built around its people, and you will be an inspirational leader, investing time in developing and nurturing your team to ensure they excel, while delivering exceptional service to all guests.

This unique role oversees the entire operation, including Leisure Club, Pub & Grill, and Hotel. Do you want to be part of something special?

Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, your role is crucial in delivering service that sets us apart from the competition.

Join us, and we can offer you benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount in our Village Hotel Starbucks stores, on and off shift.
• Excellent training and development programs including Rising Stars and Talent Academy.
• Innovative training using our Mobile Gaming platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly well-being programs.
• Mental health support with mental health days and first aiders.
• Financial wellbeing support via Wagestream.
• Access to Employee Assistance Programme for support and counseling.
• Flexible working hours.
• A supportive, inclusive work environment with team events.
• Reward and Recognition schemes, anniversary rewards, and incentive programs.
• Electric car salary sacrifice scheme.
• Guaranteed day off on your birthday.
• Discounted Health Cash plan and Sick pay Insurance.
• Participation in BIG People Days to celebrate employees and communities.
• Enhanced maternity and paternity benefits.
• Company Pension scheme and Life Insurance.
• Terms & Conditions apply based on your contract.

As our General Manager, you will:

• Implement the group strategy to achieve commercial success.
• Maintain brand standards and profit performance.
• Ensure high-quality, valuable hospitality experiences.
• Create an engaged team through development, rewards, and a culture of teamwork.
• Achieve excellent guest satisfaction, audit scores, and internal standards.
• Communicate marketing strategies to Department Heads and utilize tools like social media.
• Participate in recruitment and promotion processes.
• Use KPIs to benchmark and improve departmental performance, focusing on underperformers.

What we need from you:

• A passion for delivering exceptional hospitality and exceeding guest expectations.
• Experience in maintaining high service standards through monitoring and attention to detail.
• A warm, personable, and can-do attitude.
• Experience in a similar environment with confidence to lead and deliver results.

Please note - All offers are subject to a successful DBS check in this role.

Join the team that Work, Grow & Play the Village Way!