General Manager

Kaplan International; Nottingham; On-site; GBP 41,000; Full time

Job summary

A leading provider of student accommodation in the UK is seeking a General Manager for its Nottingham property. This role involves overseeing property management operations to ensure high service levels and collaborative support for students. The successful candidate will bring experience in student accommodation and a strong customer service focus, emphasizing welfare practices and team leadership.

Benefits

28 days annual leave

Big discounts on Kaplan courses for you and your family

24/7 confidential helpline

Company pension contributions

Generous family leave policies

Medicash Health Cash Plan

Qualifications

• Strong service orientation and commitment to student welfare.
• Proven leadership experience in delivering high-quality services.
• Understanding of safeguarding in educational environments.

Responsibilities

• Lead management of Kaplan Living Nottingham.
• Ensure the property operates in line with service excellence standards.
• Collaborate with college teams to support student experience.

Skills

Service Excellence

Customer Care

Team Leadership

Inclusive Practices

Education

Experience in Student Accommodation

Job description

General Manager

Reference Number: JR248403

Location: Nottingham

Working Pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £41,000 per annum

We are looking for a General Manager to join our team.

The General Manager will take the lead role in the management of Kaplan Living Nottingham, ensuring the property is managed and operated in line with agreed operating principles driving industry-leading service levels to students, parents and stakeholders.

In Nottingham, the residence is in the city centre, and as well as Direct Let students, serves the two International Colleges Kaplan operates in the city: one on the campus of Nottingham Trent University, the other right next to the University of Nottingham’s University Park campus. It will be especially important that the General Manager works collaboratively with College teams to ensure a cohesive approach to the support, wellbeing and experience of our students.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/yhs8fjvd.

What you’ll bring to the role

• Experience of working in student accommodation

• Demonstrable approach to service excellence, customer care and a sensitivity to students’ needs

• Has an understanding of and commitment to safeguarding and welfare practices within an educational environment

• Working knowledge of the ANUK Accreditation Scheme and Health and Safety Management

• Can effectively plan to manage budgets and resources efficiently and meet priorities and targets

• Experience of leading a team proactively in the delivery of high quality services and continuous improvement

• Can embed inclusive practices in all aspects of their work
  

What we do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Livingis a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

Kaplan Living provides an outstanding student experience through a multi layered approach of excellent customer service, smooth operations, friendly and approachable team members and comprehensive student support and welfare services.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on Friday 11th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Application Support

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.