General Manager

Mears Group; Coatbridge; On-site; GBP 57,000 - 69,000; Full time

Benefits offered by this job

Car allowance

Pension scheme

Employee benefits

Job summary

Mears Group is seeking a General Manager for its Social Housing planned works and capital investment programmes in Coatbridge. You will lead capital projects, manage a sizeable team, and build strong client relationships while ensuring operational excellence and financial performance.

The role emphasizes delivering high-quality customer service, regulatory compliance, and strong commercial oversight in a regulated environment within the UK housing sector.

Qualifications

• Experience delivering capital investment and planned works programmes
• Strong team leadership and people management experience
• Experience working with local government clients and stakeholders
• Commercial awareness with experience managing budgets and contract performance
• Ability to build and maintain effective client relationships
• Experience leading operational teams within a regulated environment
• Strong organisational, communication and stakeholder management skills
• Commitment to delivering excellent customer service

Responsibilities

• Providing effective leadership and motivation to branch teams
• Setting objectives aligned to business strategy
• Developing and maintaining client and stakeholder relationships
• Ensuring excellent customer service across operations
• Managing contract performance and delivering against budgets and profit
• Monitoring productivity, debt and KPIs
• Ensuring governance, risk management and compliance
• Planning and deploying resources to meet demand
• Maintaining Health and Safety compliance
• Leading and managing a team

Skills

Team leadership

Budget management

Stakeholder management

Client relationships

Contract performance

Job description

Annual salary: up to £63,031.03. General Manager Location: Coatbridge Contract: Permanent, Full Time, 40 hours per week, Monday to Friday 8:00am to 4:30pm Salary: £63,031.03 per annum plus £4,800 annual car allowance

Mears Group is a leading provider of housing and care services within the UK. We are committed to making a positive difference to the communities we serve by providing excellent services, improving homes and creating better places to live. We put our customers first and are proud of the positive impact our teams make every day. We are seeking an experienced General Manager to lead our Social Housing planned works and capital investment programmes in Coatbridge. This is an exciting opportunity for a commercially focused and people-centred leader to oversee the delivery of kitchens, bathrooms and wider planned works programmes, ensuring high standards of customer service, operational excellence and financial performance.

Reporting within a well-established operation, you will provide leadership to a sizeable team, build strong client relationships and ensure services are delivered safely, efficiently and in line with contractual and business objectives. You will play a key role in driving performance, embedding a positive team culture and ensuring customers remain at the heart of service delivery.

As General Manager, you will take operational responsibility for local Social Housing contracts, ensuring the business operates on sound operational and commercial principles. You will lead contract performance, develop client relationships, manage resources effectively and ensure delivery against agreed financial and operational targets.

General Manager responsibilities include:

Responsibilities

• Providing effective leadership, mentoring and motivation to branch teams
• Setting clear objectives and targets aligned to business strategy
• Developing and maintaining strong client and stakeholder relationships
• Ensuring excellent customer service is embedded across all operations
• Managing contract performance and delivering against budget and profit expectations
• Monitoring operational productivity, work in progress, debt and key performance indicators
• Managing governance, risk management and compliance processes
• Planning and deploying resources to meet operational demand
• Ensuring full compliance with Health and Safety regulations
• Working collaboratively with Health and Safety teams to maintain safe working practices
• Embedding company values, policies and operational procedures across the business
• Leading and managing a team

Role Criteria

• Experience delivering capital investment and planned works programmes
• Strong team leadership and people management experience
• Previous experience working with local government clients and stakeholders
• Commercial awareness with experience managing budgets and contract performance
• Ability to build and maintain effective client relationships
• Experience leading operational teams within a regulated environment
• Strong organisational, communication and stakeholder management skills
• Commitment to delivering excellent customer service

Benefits we can offer you.

Benefits

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• We have a range of internal forums that align with our company core values and beliefs including Mears Men, Women’s Heath, Pride at Mears, R.E.A.C.H, Women Operative support, Armed Forces, Women in Leadership, Diversity Company Sick Pay 5% employee and 8.5% employer pension contribution with Scottish Widows Life Assurance (3x annual salary) Private Medical Insurance (family cover) Income Protection covering 50% of salary £4,800 annual car allowance

All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21, have held your licence over 3 months and have less than 9 points.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK.

Our Values - Customers / Innovation / Teamwork / Responsibility