Commercial Officer

Mears Group; Birmingham; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave

Company car or car allowance

Mears Rewards

Volunteering leave

Family-friendly policies

Pension contributions

Employee assistance programme

Cycle to Work

Job summary

Mears Group in Birmingham is seeking a Commercial Officer to help maintain commercial control and deliver accurate reporting across housing maintenance contracts.

You will focus on cost control, quality and compliance, and support the Commercial & General Manager while developing Commercial Assistants in a collaborative, high-performing team.

Qualifications

• Strong time management, planning and organisational skills.
• Previous experience in a commercial role.
• Confident using computerised systems and Microsoft Office applications.
• Excellent written, numeracy, verbal and interpersonal communication skills.
• Strong customer service ethos with a professional approach to all interactions.
• Ability to liaise effectively with service users, colleagues, and external stakeholders.
• Willingness to attend meetings and training sessions as required.
• Commitment to maintaining high standards of health & safety and company procedures.

Responsibilities

• Support the Commercial & General Manager in maintaining commercial control and accurate reporting across housing maintenance contracts.
• Uphold high standards of commercial activity with a focus on cost control, quality, and compliance.
• Drive best-in-class commercial practices to ensure maximum value recovery and accurate cost control and excellent customer service.
• Support administrative tasks across local operations and internal departments.
• Record and respond to client and service user communications in a timely and professional manner.
• Manage materials requisitions, purchase orders, and invoicing processes efficiently.
• Input cost data to enable timely completion and billing of work orders.
• Communicate with service users regarding ongoing works, ensuring clarity and responsiveness.
• Liaise with colleagues to ensure accurate and timely information is shared across teams.
• Maintain company assets in line with policy and report any damages or issues promptly.
• Attend meetings and training sessions as required to support continuous development.
• Uphold high standards of professionalism, health & safety, and customer care in all aspects of the role.
• Support the commercial quantity surveyors with pricing and commercial practice.

Skills

Time management

Planning

Organisational skills

Commercial experience

MS Office

Customer service

Interpersonal communication

Meeting attendance

Health & safety

Tools

MS Office

Job description

Annual salary: up to £40,000.00

Commercial Officer

Location: Birmingham

Contract Type: Full-Time, Permanent

42.5 Hours per week – Monday - Friday

Salary: £40,000per annum + company car

Benefits: 25 days annual leave, Mears Rewards, volunteering leave, family-friendly policies

About the Role:

We’re seeking a highly motivated Commercial Officer to join our dedicated team based in the Birmingham office. In this key role, you’ll support the Commercial & General Manager in maintaining strong commercial control and delivering accurate reporting across our housing property contracts. You’ll be responsible for upholding high standards of commercial activity, with a clear focus on cost control, quality, and compliance. Your expertise will help drive best-in-class commercial practices, ensuring value for money while maintaining our commitment to excellent customer service and safety. In addition, you’ll manage and develop Commercial Assistants within the team, fostering a collaborative and high-performing environment.

This is a fantastic opportunity for someone looking to make a meaningful impact within a leading housing and care provider, while growing their career in a commercially focused role.

Role Responsibilities:

• Support the Commercial & General Manager in maintaining commercial control and accurate reporting across housing maintenance contracts

• Uphold high standards of commercial activity with a focus on cost control, quality, and compliance

• Drive best-in-class commercial practices to ensure maximum value recovery and accurate cost control and excellent customer service

• Support administrative tasks across local operations and internal departments

• Record and respond to client and service user communications in a timely and professional manner

• Manage materials requisitions, purchase orders, and invoicing processes efficiently

• Input cost data to enable timely completion and billing of work orders

• Communicate with service users regarding ongoing works, ensuring clarity and responsiveness

• Liaise with colleagues to ensure accurate and timely information is shared across teams

• Maintain company assets in line with policy and report any damages or issues promptly

• Attend meetings and training sessions as required to support continuous development

• Uphold high standards of professionalism, health & safety, and customer care in all aspects of the role

• Support the commercial quantity surveyors with pricing and commercial practice

Role Criteria:

• Strong time management, planning, and organisational skills
• Previous experience in a commercial role
• Confident using computerised systems and Microsoft Office applications
• Excellent written, numeracy, verbal, and interpersonal communication skills
• Strong customer service ethos with a professional approach to all interactions
• Ability to liaise effectively with service users, colleagues, and external stakeholders
• Willingness to attend meetings and training sessions asrequired
• Commitment tomaintaininghigh standardsof health & safety and company procedures

Benefits:

• Fantastic working environment within a new office, located just outside Birmingham city centre
• Company Sick Pay
• Employee can choose between 4% and 6% pension contribution which the company will match with Scottish Widows
• Life Assurance (2x annual salary)
• £4,000 annual car allowance or Company car
• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• We have a range of internal forums that Aline with our company core values and beliefs including Mears Men, Women’s Heath, Pride at Mears, R.E.A.C.H, Women Operative support, Armed Forces, Women in Leadership, Diverse

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.