General Manager

Jesus College, Cambridge; Cambridge; Remote; GBP 60,000 - 85,000; Full time

Job summary

Jesus College, Cambridge invites applications for a General Manager to steer hospitality operations across conferences, accommodation and retail. The role leads operational teams, drives service standards, financial performance and compliance, and ensures an exceptional customer experience.

Working with Head Chef, Sales and Events Team, Manciple and senior stakeholders, you will shape strategy, culture and delivery of all events and venues within the college.

Qualifications

• Minimum Level 3 qualification in Hospitality, Business Management or Events Management.
• Significant experience managing hospitality operations, accommodation, conference, events and retail.
• Experience in large conference venue and/or hotel.

Responsibilities

• Provide leadership to operational teams and ensure high service standards.
• Drive financial performance, compliance and customer satisfaction.
• Collaborate with Head Chef, Sales & Events Team, Manciple and senior stakeholders.
• Deliver successful hospitality operations and events.

Skills

Leadership

Customer service

Collaboration

People management

Education

Level 3 qualification in Hospitality

Level 3 qualification in Business Management

Level 3 qualification in Events Management

Job description

Jesus College are seeking to appoint a General Manager responsible for the overall operational performance, commercial success, and customer experience across Jesus College commercial conferences, accommodation and retail operations.

The role provides leadership and direction to operational teams, ensuring consistently high standards of service, financial performance, compliance, and customer satisfaction. The postholder will work collaboratively with the Head Chef, Sales and Events Team, Manciple and senior stakeholders to ensure the successful delivery of all hospitality operations and events.

The General Manager is accountable for creating a positive and productive working culture whilst ensuring that strategic business objectives are achieved. The ideal candidate should have a minimum Level 3 qualification in Hospitality, Business Management, Events Management or similar related discipline. We are looking for someone who already has significant experience managing hospitality operations, accommodation, conference, events and retail in a large conference venue and/or hotel.

A full job description is available to download, along with a College application and Equal Opportunities Monitoring form.

Please send a completed College application form, a covering letter explaining your suitability for the role, CV, and equal opportunity form by the closing date