General Manager - Operations

Brocket Hall Estate; Welwyn Garden City; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Free parking

Company pension

Employee discounts

Professional development

Bonus program

Job summary

Brocket Hall Estate is seeking a hands-on General Manager - Operations to lead the day-to-day delivery of our golf, hospitality and country-estate operations. You will oversee multiple departments and ensure a seamless guest experience across golf, events, accommodation and F&B.

Reporting to the Chairman, you will drive standards, manage budgets, and coordinate staffing and facilities to deliver exceptional service while maintaining safety, compliance and operational excellence on site in Welwyn

Qualifications

• Proven senior operational leadership experience within golf resort or luxury hospitality operations.
• Strong knowledge of golf operations and hospitality including F&B, events and front-of-house service.
• Experience leading multiple department heads and building accountability across teams.
• Ability to manage rotas, labour deployment, budgets, suppliers and KPIs.
• Knowledge of health and safety, licensing and facilities management.

Responsibilities

• Lead and coordinate the operational department heads and their teams.
• Convert weddings, golf days, corporate events and accommodation bookings into delivery plans.
• Own service standards, daily briefings, duty management and complaint resolution.
• Maintain strong links between Pro Shop, bookings, outdoor golf operations, course maintenance, F&B, reception, housekeeping and engineering.
• Manage departmental performance and expenditure within approved budgets.
• Maintain health and safety, food safety, licensing and contractor management controls.
• Produce concise weekly reporting on service, staffing, facilities, complaints, risks and actions.

Skills

Operational leadership

Golf resort operations

Hospitality operations

Staff management

Health and safety compliance

Budget management

Contractor management

English communication

Scheduling systems

Tools

Intelligent Golf

Guestline

Planday

Job description

Brocket Hall is seeking a hands-on General Manager - Operations to lead the day-to-day delivery of our golf, hospitality and country-estate operations.

Reporting directly to the Chairman, this role has overall operational responsibility for two championship golf courses, golf operations, food and beverage, kitchens, events delivery, reception, guest accommodation, housekeeping, estate presentation, engineering, property maintenance and health and safety.

The General Manager - Operations will lead the departmental heads, establish clear standards and accountability, and ensure that every part of the estate works as one operation. The role will coordinate tee sheets, course status, golf buggies, guest arrivals, rooms, functions, staffing and facilities so that members, visitors and event clients receive a consistent, high-quality experience.

Key responsibilities include:

• Lead and coordinate the operational department heads and their teams
• Convert confirmed weddings, golf days, corporate events and accommodation bookings into well-planned operational delivery
• Own service standards, daily briefings, duty management, staffing efficiency and complaint resolution
• Ensure effective working relationships between Pro Shop and bookings, outdoor golf operations, course maintenance, food and beverage, kitchens, reception, housekeeping and engineering
• Manage departmental performance and expenditure within approved budgets
• Maintain strong controls across health and safety, food safety, licensing, fire safety, contractor management and operational compliance
• Produce concise weekly reporting covering service, staffing, facilities, complaints, risks and agreed actions

Commercial strategy and sales remain with the Commercial & Growth Director; financial control and procurement remain with the Finance Director; HR policy and employee relations are supported by HR. The General Manager - Operations is accountable for operational leadership, people management and delivery across the estate.

Requirements

• Proven senior operational leadership experience within a golf resort, country club, luxury hotel, private members' club or comparable multi-site hospitality operation
• Strong working knowledge of both golf operations and hospitality, including food and beverage, events, guest accommodation and front-of-house service
• Demonstrable experience leading several specialist department heads and building accountability across teams
• Confident managing rotas, labour deployment, departmental budgets, suppliers, service standards and operational KPIs
• Practical knowledge of health and safety, food safety, licensing and facilities or contractor management
• Calm, visible and decisive leadership style, with the willingness to work across the estate and resolve issues at source
• Strong written and spoken English, sound commercial judgement and the ability to communicate clearly with members, guests, employees and senior stakeholders
• Experience with club, hotel, scheduling or workforce systems is desirable; familiarity with Intelligent Golf, Guestline or Planday would be an advantage
• Full right to work in the United Kingdom
• Able to work on site with flexibility for evenings, weekends and major events when operationally required

Benefits

• Base salary of £65,000-£75,000, depending on experience
• Performance bonus of up to 15% against agreed operational objectives
• Company pension
• Free on-site parking
• Employee benefits and discounts across the estate, subject to company policy
• Professional development and the opportunity to lead the next stage of operational improvement at one of the United Kingdom's most distinctive golf and country estates