General Manager

Bannatyne Group; Burton upon Trent; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary meals

Flexible schedule

Annual leave 28 days

Free gym membership

Guest gym membership

Job summary

Bannatyne Group is seeking a hands-on General Manager in the United Kingdom to lead a club, drive member engagement and ensure exceptional service. You will manage a dynamic team, oversee budgeting and safety protocols, and align operations with the company’s wellness mission.

The role requires proven senior leadership in fitness or hospitality, a customer-first mindset, and the ability to work flexible hours including weekends.

Qualifications

• Proven experience as a General Manager or senior leader in fitness, hospitality, or service industries.
• Strong leadership and team management abilities with a track record of staff development.
• Excellent interpersonal and customer-focused approach.
• Genuine passion for health and wellness with a drive to deliver outstanding member experiences.
• Strategic thinker with proactive problem solving and decision making.
• Ability to manage budgets, KPIs and financial performance.
• Solid knowledge of Health & Safety processes and policies.
• Flexible hours, including weekends and holidays.

Responsibilities

• Oversee all aspects of club management and ensure smooth operations.
• Lead, motivate, and develop a high-performing team in a positive environment.
• Drive membership growth through innovative marketing and community engagement.
• Maintain exceptional member experiences with high service standards and prompt issue resolution.
• Manage budgeting, forecasting and expense control.
• Implement and uphold comprehensive health and safety protocols.
• Collaborate with regional and corporate teams to align with company goals.
• Analyze performance metrics and create action plans to hit KPIs.

Skills

Leadership

Team management

Customer focus

Strategic thinking

Financial acumen

Health and Safety knowledge

Communication skills

Multitasking

Job description

Are you a dynamic leader with a passion for health, fitness and exceptional service? Do you excel in a fast-paced environment and inspire those around you to reach new heights? Bannatyne Group is seeking a dedicated and experienced General Manager to join our team and drive our mission of promoting wellness and wellbeing.

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Death in Service.
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a General Manager:

• Oversee all aspects of club management ensuring smooth and efficient operations.
• Lead, motivate, and develop a high-performing team, fostering a positive and motivated work environment.
• Drive membership growth through innovative marketing strategies and community engagement.
• Ensure exceptional member experiences by maintaining a high standard of service and addressing feedback promptly.
• Manage financial performance, including budgeting, forecasting and expense control.
• We will diligently implement and maintain comprehensive health and safety protocols. Ensuring a secure and risk-free environment for all members and staff. This commitment includes regular assessments, thorough training, and adherence to the highest safety standards, ensuring we are aligned with our organisation Health and Safety protocols.
• Collaborate with regional and corporate teams to align club operations with overall company goals.
• Analyse performance metrics and develop action plans to achieve club targets and objectives.
• Ensure the achievement of Key Performance Indicators (KPIs) outlined in the National Balanced Scorecard To drive business success and operational excellence.

What we are looking for

• Proven experience as a General Manager or in senior leadership roles within the fitness, hospitality or service industry.
• Strong leadership and team management skills with a track record of motivating and developing staff
• Excellent interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness, and a desire to inspire others, with a commitment to delivering outstanding member experiences.
• Strategic thinker with a proactive approach to problem solving and decision making
• Strong leadership skills with the ability to motivate and develop a team.
• The ability to establish rapport, build trust and demonstrate credibility.
• Strong financial acumen and experience in managing budgets and KPI's
• The ability to multitask and manage time effectively in a fast-paced environment.
• A proactive and positive attitude with a customer-first mindset.
• Strong knowledge and understanding of Health and Safety processes/policies.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

Bannatyne Group is more than just a fitness club - we're a community committed to helping our members achieve their health and fitness goals. With state of the art facilities, diverse classes and outstanding services, we create an environment where everyone can thrive.