General Manager

Bannatyne; Burton upon Trent; On-site; GBP 44,000 - 54,000; Full time

Benefits offered by this job

Free gym membership

Flexible schedule

28 days annual leave

Lunch provided (B-Fed)

Job summary

Bannatyne is seeking a proactive General Manager in Burton upon Trent to lead club operations, drive growth and deliver outstanding member experiences. You will manage a high-performing team, oversee budgets and safety protocols, and collaborate with regional teams to align with Bannatyne’s goals.

The role rewards strong leadership with opportunities for development, a competitive salary, and a comprehensive perks package designed to support wellness and career growth.

Qualifications

• Proven experience as a General Manager or senior leader in fitness/hospitality/service.
• Strong leadership and staff development track record.
• Excellent communication and customer-focused attitude.
• Passion for health, wellness and exceptional member experiences.
• Strategic thinker with proactive problem solving.
• Ability to manage budgets, KPIs and multi-task in a fast-paced environment.
• Knowledge of health and safety processes/policies.

Responsibilities

• Oversee all club operations and ensure smooth performance.
• Lead and develop a high-performing team with a positive culture.
• Drive membership growth through marketing and community engagement.
• Maintain exceptional member experiences through high service standards.
• Manage budgeting, forecasting and expense control.
• Implement health and safety protocols and ensure compliance.
• Collaborate with regional teams to align with company goals.
• Analyze metrics and act on KPIs to hit targets.
• Support national KPIs to drive business success.

Skills

Leadership

Team management

Interpersonal skills

Customer focus

Strategic thinking

Problem solving

Financial acumen

Health & safety

Time management

Job description

Job Title :General Manager

Hours :40 hours per week

Rate of Pay :£44,000 standard and up to £10k OTE

Location :Burton on Trent

Are you a dynamic leader with a passion for health, fitness and exceptional service? Do you excel in a fast-paced environment and inspire those around you to reach new heights? Bannatyne Group is seeking a dedicated and experienced General Manager to join our team and drive our mission of promoting wellness and wellbeing.

Our Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Death in Service.
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a General Manager

• Oversee all aspects of club management ensuring smooth and efficient operations.
• Lead, motivate, and develop a high-performing team, fostering a positive and motivated work environment.
• Drive membership growth through innovative marketing strategies and community engagement.
• Ensure exceptional member experiences by maintaining a high standard of service and addressing feedback promptly.
• Manage financial performance, including budgeting, forecasting and expense control.
• We will diligently implement and maintain comprehensive health and safety protocols. Ensuring a secure and risk-free environment for all members and staff. This commitment includes regular assessments, thorough training, and adherence to the highest safety standards, ensuring we are aligned with our organisation Health and Safety protocols.
• Collaborate with regional and corporate teams to align club operations with overall company goals.
• Analyse performance metrics and develop action plans to achieve club targets and objectives.
• Ensure the achievement of Key Performance Indicators (KPIs) outlined in the National Balanced Scorecard To drive business success and operational excellence.

What we are looking for

• Proven experience as a General Manager or in senior leadership roles within the fitness, hospitality or service industry.
• Strong leadership and team management skills with a track record of motivating and developing staff
• Excellent interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness, and a desire to inspire others, with a commitment to delivering outstanding member experiences.
• Strategic thinker with a proactive approach to problem solving and decision making
• Strong leadership skills with the ability to motivate and develop a team.
• The ability to establish rapport, build trust and demonstrate credibility.
• Strong financial acumen and experience in managing budgets and KPI’s
• The ability to multitask and manage time effectively in a fast-paced environment.
• A proactive and positive attitude with a customer-first mindset.
• Strong knowledge and understanding of Health and Safety processes/policies.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

Why Bannatyne?

Bannatyne Group is more than just a fitness club - we’re a community committed to helping our members achieve their health and fitness goals. With state of the art facilities, diverse classes and outstanding services, we create an environment where everyone can thrive.

We are an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Bannatyne, where your leadership drives health, happiness and success!