Membership Advisor

Bannatyne; Dumfries; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Complimentary meals

Flexible schedule

Annual leave increase with tenure

Free gym membership

Guest membership after 2 years

Spa and product discounts

Cafe/bar discounts

Development training

Mental health support

Service awards

Awards and bonuses

Entertainment discounts

Job summary

Bannatynes is seeking a dynamic Membership Advisor to join our Dumfries team on a 16-hour-per-week contract. You will promote and sell memberships via tours and follow-ups, provide a welcoming member experience, and drive new business while managing sign-ups and payments.

Ideal candidates will be organised, KPI-driven, and capable of building rapport with members. Flexibility for weekends and holidays is required, and prior fitness or sales experience is a plus.

Qualifications

• Good organisational and multitasking abilities.
• Self-starter with your own initiative.
• Strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• The ability to work to deadlines and be KPI driven.
• Ability to work flexible hours, including weekends and holidays.
• Desirable: previous experience in sales, customer service or fitness; degree/qualification in sales/marketing or related field.

Responsibilities

• Promote and sell memberships through tours, presentations and follow ups with prospective members.
• Conduct engaging and informative tours of the club, highlighting key features and benefits.
• Achieve and exceed individual and team sales targets by identifying and pursuing new business opportunities.
• Provide a welcoming and informative experience for all potential and new members.
• Handle inquiries, appointments and follow up calls in a professional and timely manner.
• Manage the membership sign up process, including completing contracts, entering data into the membership system and processing payments.
• Maintain accurate and up to date membership records and ensure confidentiality of member information.
• Assist with administrative tasks such as preparing reports and tracking sales metrics.
• Collaborate with the fitness and customer service teams to ensure a seamless onboarding process for new members.
• Participate in member retention activities, such as welcome calls and satisfaction surveys, to enhance member engagement and loyalty.
• Promote club programs, services and events to current and prospective members.
• Attend weekly video hangouts to discuss KPI performance in absence of a Sales Manager.

Skills

Organisational skills

Multitasking

Self-starter

Interpersonal skills

Communication skills

Customer focus

Health and wellness passion

Rapport building

Deadline-driven

KPI driven

Flexible hours

Job description

Job Title : Membership Advisor
Hours : 16 hours per week
Rate of Pay : £12.71
Location : Dumfries

Bannatynes are renowned for providing exceptional fitness and wellness experiences across the UK. We pride ourselves on our states of the art facilities and our commitment to helping our members achieve their health and fitness goals. We are currently looking for a dynamic and enthusiastic Membership Advisor to join our team and drive the growth of our membership base.

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Membership Advisor:

• Promote and sell memberships through tours, presentations and follow ups with prospective members. Conduct engaging and informative tours of the club, highlighting key features and benefits.
• Achieve and exceed individual and team sales targets by identifying and pursuing new business opportunities.
• Provide a welcoming and informative experience for all potential and new members.
• Handle inquiries, appointments and follow up calls in a professional and timely manner.
• Manage the membership sign up process, including completing contracts, entering data into the membership system and processing payments.
• Maintain accurate and up to date membership records and ensure confidentiality of member information.
• Assist with administrative tasks such as preparing reports and tracking sales metrics.
• Collaborate with the fitness and customer service teams to ensure a seamless onboarding process for new members.
• Participate in member retention activities, such as welcome calls, and satisfaction surveys, to enhance member engagement and loyalty
• Promote club programs, services and events to current and prospective members.
• Attend weekly video hangouts to discuss KPI performance in absence of a Sales Manager.

What we are looking for:

• Good organisational and multitasking abilities.
• The ability to think outside the box and be a self starter with your own initiative.
• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• The ability to work to deadlines and be KPI driven.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had previous experience in a sales, customer service or fitness environment along with strong sales and negotiation skills with a proven track record of achieving targets. It would be advantageous if you had a degree or qualification in sales, marketing or a related field.

Why Bannatyne?

Bannatynes are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membership Advisor, you will have the opportunity to be a key player in our growth, connecting people with fitness solutions that improve their lives.

We offer competitive compensation, opportunities for professional development and a supportive team culture.