General Manager

Pegasus Homes; Bristol; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company in the luxury development sector is seeking a General Manager for their Bristol site. This role involves overseeing operations, managing a team, and ensuring high standards of service and community engagement. Ideal candidates will have a strong background in facilities management and a passion for delivering exceptional customer experiences.

Benefits

Enhanced annual leave

Contributory pension scheme

Life Assurance

Employee Assistance Programme

Health Cash Plan

Discounted Gym Membership

Qualifications

• Experienced General Manager from a luxury development or hotel background.
• Extensive experience in facilities management and Health & Safety.
• Proven track record of managing teams and budgets.

Responsibilities

• Oversee day-to-day operations and coordinate with internal teams.
• Manage Health and Safety compliance and financial budgets.
• Engage with residents and enhance community initiatives.

Skills

Communication

Problem Solving

Financial Acumen

Education

Experience at General Manager level

Tools

Google Workspace

Job description

2 days ago Be among the first 25 applicants

• Hours: 40 hours per week, working on a rota basis 5 days from 7
• Package: Circa £40,000 per annum + enhanced benefits & rewards
• Basis: Full time, permanent
  
  

• Location: Bristol
• Hours: 40 hours per week, working on a rota basis 5 days from 7
• Package: Circa £40,000 per annum + enhanced benefits & rewards
• Basis: Full time, permanent
  
  

About Us

We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed offering stunning community living for the over sixties.

The Vincent is a stunning development in Bristol's beautiful Redlands district and compromises a selection of 1, 2 and 3 bedroom apartments, communal lounge, landscaped gardens, wellness spa with hydrotherapy pool and gym & stretch studio.

The Role

As our General Manager you will be key to facilitating the community of owners and renters within our development alongside co-ordinating a small team and working closely with our Buildings and Communities Manager to ensure the smooth running of the development and it's facilities.

You will be the key interface between our apartment owners, renters and Pegasus Homes and will develop a professional relationship with our residents and their families who will enjoy their homes, the community and lifestyle. You’ll also be our ‘person on the ground’, the one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps records and our events diary up to date and lets us know what’s happening.

In addition you will build a strong relationship through engagement with your team, our residents, contractors and potential customers to ensure our developments are maintained to the highest standards and a five star service is provided at all times.

Key Responsibilities Will Include

• Day to day running of the development, coordinating and liaising with your team, other internal departments, stakeholders and contractors
• Manage standard operating procedures in all areas including: wellness, guest accommodation and providing five-star customer service
• Take the lead on managing and implementing Health and Safety and ensuring compliance at the development
• Financially astute, supporting and managing financial budgets in conjunction with other relevant partners
• Striving towards customer excellence by looking at ways to improve the customer journey including planning and carrying out home demonstrations, ensuring operational efficiencies are constantly considered, and engaging with the Sales and Marketing Departments to enhance brand and reputational standards
• Have a key focus on Community Engagement, hosting internal periodic resident meetings, supporting community-led events / activities, leading and encouraging new community initiatives to improve engagement
• Manage all soft and hard Services contractors to the standards agreed and expected
• Develop long-term sustainable relationships with neighbours as well as the local market for services that enhance our owners’ experience as well as the wider community, taking an active role in local services and events
  
  

This role will work on a rota basis working 5 days from 7, with shift times between 07:45am and 20:15pm.

About You

To be successful in this role, you will be an experienced General Manager from a similar luxury development either in the residential or commercial sector or have been a hotel General Manager with a hospitality management background. Alternatively you may be working in the later living sector and have demonstrable experience in a high end development

You will have extensive experience gained within a management role and will have implemented Health & Safety measures and held responsibility for facilities management, ideally within a multi function environment.

A great commercial awareness is essential - you will have a high degree of financial acumen and be a natural problem solver with a proven track record of managing SLA’s whilst delivering an exceptional level of service. An understanding of budgets and service charges is highly advantageous due to the commercial element of this role.

Service is key so you'll have excellent communication and IT skills and always strive to deliver the best service whilst demonstrating excellent facilities management experience in order to maintain our buildings to a high standard

Must Haves

• Experience at General Manager level, gained within a high quality / luxury environment
• Proven track record of managing and developing a team
• Experience of leading on Health & Safety and a great knowledge of facilities management
• Commercial awareness and financial acumen with experience of budget control
• Confident communicator with a passion for people
• Great IT skills (experience of Google Workspace would be an advantage)
  
  

Please note

• This position is subject to an enhanced DBS check
• There is no guaranteed staff parking at this development
  
  

Our Benefits & Rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution,
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities
  
  

If you have the skills and experience we are looking for we'd love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

As an equal opportunities employer, we welcome applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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