General Manager - Starbucks

TN United Kingdom; Bath; On-site; GBP 35,000 - 41,000; Full time

Job summary

Join a leading global food travel expert as a General Manager at Starbucks. You'll lead a passionate team, ensuring exceptional customer service and operational excellence while enjoying a competitive salary and various benefits. This role offers the chance to make a meaningful impact every day.

Benefits

Colleague discount - up to 50%

Help at Hand - access to digital GPs

Friends & Family discount 20%

Wellbeing support through Retail Trust

Life assurance

Apprenticeships and ongoing development opportunities

Share incentive plan (SIP)

Qualifications

• Inspirational leader with operational and leadership skills.

Responsibilities

• Recruit and train the best people for your team.
• Lead your team in driving trade activity and maximizing profit.
• Ensure compliance with internal guidelines and standards.

Skills

Leadership

Coaching

Customer Service

Job description

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If you're passionate about food and travel, you've come to the right place. We are the global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

Job Title: General Manager at Starbucks

As a General Manager, you'll be rewarded with a competitive salary of £35,000 p.a. and enjoy the following benefits:

• Colleague discount - up to 50%
• Help at Hand - includes access to digital GPs, 24/7 helpline for you & family
• Friends & Family discount 20% (T&C apply, not all brands included)
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, including Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our team at Starbucks. You will have the opportunity to make a difference every day by leading your team and business to deliver exceptional customer service and operational excellence.

Your responsibilities include:

1. Recruit and train the best people for your team, ensuring they develop operational and leadership skills to perform above and beyond in their roles.
2. Coach your team to be passionate and knowledgeable about the products, building the brand and providing customers with the right range, quality, and service to encourage repeat visits.
3. Lead your team in driving trade activity, using your expertise to grow sales and maximize profit.
4. Implement and sustain business Change Plans and resource activities, ensuring optimal staffing and resolving root cause issues with sustainable solutions.
5. Ensure the unit complies with internal guidelines and standards.
6. Build strong stakeholder relationships with clients and partners.
7. Prioritize colleague safety by coaching the team to use all security tools available, maintaining a safe working environment.

SSP is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.

Start the best part of your journey with us!