General Manager

San Carlo Restaurant Group; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic General Manager to lead their restaurant operations. This role offers the opportunity to drive revenue growth while ensuring exceptional customer service and team engagement. With a commitment to professional development and a supportive work environment, you will be at the forefront of creating memorable dining experiences. Join a company that values its employees and offers global opportunities for career advancement. If you have a passion for hospitality and a proven track record in management, this is the perfect opportunity for you.

Benefits

Free Meals on Duty

50% Staff Discount

Elevate Training Academy

Volunteering Days

Wagestream

Legal and Financial Advice

Colleague of the Month Recognition

Best in Class Pension

Global Opportunities

Qualifications

• 5+ years of experience in a similar managerial role.
• Strong team management and communication skills are essential.

Responsibilities

• Responsible for increasing revenue and profitability within the restaurant.
• Oversee day-to-day operations and manage staff effectively.

Skills

Team Management

Communication Skills

Attention to Detail

Organizational Skills

Proactive Self-Starter

Job description

Fumo Selfridges are hiring a General Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and has grown to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire, and Manchester, with a growing number overseas – including Kuwait, Bangkok, and Qatar, and with new sites set to open in Miami.

Colleague Benefits

• Desirable Shift Pattern - Restaurant closes at 8pm.
• Free Meals on Duty - Delicious, healthy meals, all free.
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK.
• Refer a Friend - Bring your friends and earn up to £1,000 per person.
• Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app.
• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community.
• Squadra App - Offering you discounts and rewards with thousands of companies worldwide.
• Wagestream - Access to earned pay at any point of the month.
• Legal and Financial Advice - Free legal and financial advice for you and your family.
• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated.
• San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues.
• Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami.
• Best in Class Pension - San Carlo is partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow.

Key Responsibilities

• Responsible for increasing revenue and profitability within your restaurant.
• Ensure Manager Controller Profit aligns with the company's financial targets.
• Monitor, account for, and keep stocks and wastage within acceptable levels.
• Ensure accurate delivery of new inventory and timely invoice processing within required timeframes.
• Maintain high customer feedback scores on all platforms.
• Oversee day-to-day operations, fostering good working relationships with front and back of house teams, including managing staff and corrective actions with support from HR.
• Manage team rotas, holidays, and absences.
• Ensure compliance with internal policies and industry regulations.
• Oversee cash handling and closing procedures.
• Hire new team members through our Applicant Tracking System and other approved recruitment methods.
• Train, develop, and manage teams to uphold company standards, ensuring high levels of customer service and employee engagement.

Required Qualifications & Experience

• At least 5 years of experience in a similar role.
• Team management experience.
• Excellent communication skills.
• Meticulous attention to detail, highly organized, capable of handling multiple tasks.
• A proactive self-starter who can work independently with good judgment and minimal supervision.