General Manager

Anderson Wright Consulting Ltd; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading provider of flexible office space is seeking a General Manager to lead operations at their flagship site in Birmingham City Centre. This hands-on role requires strong hospitality experience, team management skills, and a commitment to high standards in service delivery and client retention.

Benefits

25 days holiday + bank holidays

Company pension scheme

Ongoing training and career progression opportunities

Working from a flagship location

Qualifications

• Experience in operational leadership (hospitality or facilities management).
• Confident team leader with excellent people management skills.
• Knowledge of property or workspace operations is advantageous.

Responsibilities

• Full operational responsibility for the flagship site.
• Lead team, manage client experience, and oversee facilities.
• Ensure compliance with health & safety regulations.

Skills

Client-facing leadership

People management

Organizational skills

Problem-solving

Communication

Attention to detail

Commercial awareness

Job description

General Manager / Front of House Manager– Premium Flexible Workspace

Location: Birmingham City Centre

Salary: Competitive + Benefits

Contract: Full-Time, Permanent

A leading provider of high-end flexible office space is seeking a dynamic and experienced General Manager to lead the operations of a flagship site in central Birmingham.

This is a hands-on leadership role ideal for someone with a strong background in hospitality, serviced offices, or property management — someone who takes pride in delivering impeccable service and maintaining the highest standards across people, space, and operations.

THE ROLE

• Full operational responsibility for the site, including team leadership, client experience, and day-to-day functionality
• Build and maintain strong relationships with clients, ensuring high levels of retention and satisfaction
• Lead and manage the on-site team, including recruitment, training, absence management, and performance reviews
• Oversee all facilities and supplier management, ensuring the space is always presented at an exceptional standard
• Act as a key point of contact for escalated client issues and ensure prompt, professional resolutions
• Manage the site helpdesk and coordinate responses to all operational requests
• Ensure compliance with Health & Safety regulations across the site
• Support sales efforts by conducting viewings and promoting additional services
• Plan and host community events to enhance tenant engagement
• Working from the Prestigious Birmingham City Centre Location

IDEAL CANDIDATE

• Experience in a client-facing operational leadership role (e.g., front of house, serviced offices, hospitality, facilities management)
• Confident team leader with excellent people management skills
• Exceptional organisational and problem-solving ability
• Strong communication skills — calm, professional, and approachable
• High attention to detail and pride in maintaining a premium environment
• Commercially minded with the ability to drive retention and promote services
• Knowledge of property or workspace operations is a strong advantage
• Live within commutable distance to Birmingham City Centre

PACKAGE & BENEFITS

• Competitive salary (based on experience)
• 25 days holiday + bank holidays
• Company pension scheme
• Ongoing training and genuine opportunities for career progression
• Working from a flag ship location

Interested in leading one of Birmingham’s most impressive flexible workspaces?

Apply today with your CV and one of the team will contact you if you are shortlisted.

General Manager / Front of House Manager– Premium Flexible Workspace