General Manager

The Friendly Toast; Bedford; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Friendly Toast, a vibrant all-day brunch restaurant, is seeking a Restaurant Manager to oversee daily operations, manage staff, and ensure exceptional guest experiences. This role offers the opportunity for growth within the restaurant industry, with comprehensive benefits and a supportive work environment.

Benefits

Paid Time Off

Medical, Dental, and Vision Benefits

401k Plan Options

40 Hours of Sick Time Annually

Other Supplementary Benefits

Qualifications

• Experience managing restaurant operations and staff.
• Strong understanding of financial and inventory management.
• Ability to ensure high-quality guest service.

Responsibilities

• Manage daily operations and staff performance.
• Ensure compliance with health and safety standards.
• Handle guest complaints and improve satisfaction.

Skills

Leadership

Customer Service

Financial Management

Inventory Management

Job description

Description

The Friendly Toast is a unique “all day brunch and bar” restaurant with an eclectic, scratch-made menu. The Toast is an amazing place for growth within the restaurant industry for the right people.

Responsible for managing the daily operations of our restaurants, including the selection, development, and performance management of employees. In addition, oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.

Requirements

Essential Functions:

• Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food and beverage costs. Work with office staff for efficient provisioning and purchasing of supplies.
• Proper and responsible cash handling and proper facility security. Monitoring for product theft.
• Supervise portion control and quantities of preparation to minimize waste.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Keeps Leadership Team promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Performs other duties and responsibilities as required or requested.

Personnel

• Provide direction to employees regarding operational and procedural issues.
• Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees.
• Conduct orientation, explain the Restaurant’s Philosophy, and oversee the training of new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Performs other duties and responsibilities as required or requested.

Supervision of Others

• 25+ employees each shift

Working Conditions

• Hours may vary if manager must fill in for his/her employees or if emergencies arise (typical work week = 45- 50 hours).
• Ability to perform all functions at the restaurant level, including delivery when needed.
• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment.

Benefits Include:

• 40 hours of sick time each year
• Paid Time Off
• Medical, Dental and vision benefits for full-time team members
• 401k plan options
• Other supplementary benefits available

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Friendly Toast is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.