General Manager - PLEASE ENTER LOCATION HERE

TN United Kingdom; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading fast-casual restaurant chain as a General Manager in London. You will oversee store operations, drive sales, and lead a passionate team to deliver exceptional customer service. This role offers significant career growth opportunities and a range of benefits, including a quarterly bonus and free meals while working.

Benefits

20% quarterly bonus

Free meals while working

Club Pret Membership

33 days of holidays

Free shoes

Length of service rewards

Legendary Pret parties

Qualifications

• Previous experience in a leadership role within the hospitality industry.
• Strong interpersonal and communication skills.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Oversee all aspects of store operations, including staffing and financial management.
• Drive sales and profitability through effective cost management.
• Foster a positive work environment by coaching and developing team members.

Skills

Leadership

Communication

Problem Solving

Teamwork

Attention to Detail

Business Sense

Job description

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General Manager - PLEASE ENTER LOCATION HERE, London

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Client:

Pret

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e63ae7eb27b1

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

Join Our Team as a General Manager at Pret a Manger!

Are you a dynamic leader with a passion for driving excellence in customer service and team performance? We're seeking an enthusiastic and experienced General Manager to lead our team and uphold the exceptional standards of Pret a Manger.

Role Overview:

As a General Manager, you'll be responsible for overseeing all aspects of store operations, including staffing, sales, financial management, and customer satisfaction. You'll lead by example, motivating and inspiring your team to deliver exceptional service while driving business growth and profitability.

Key Responsibilities:

• Lead and manage all aspects of store operations, including staffing, scheduling, and inventory management.
• Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
• Foster a positive and inclusive work environment by coaching, training, and developing team members.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Handle customer inquiries, feedback, and complaints with professionalism and empathy.
• Prepare and analyze financial reports, including P&L statements and budget forecasts, to track performance and identify areas for improvement.
• Collaborate with other departments, such as marketing and supply chain, to implement company initiatives and achieve business objectives.

Skills and Experience:

• Previous experience in a leadership role within the hospitality industry.
• Strong interpersonal and communication skills, with the ability to motivate and inspire a diverse team.
• Excellent organizational and problem-solving abilities, with a focus on attention to detail.
• Passion for the role and clear communication skills.
• Team working mindset.
• Great execution skills.
• Openness to change.
• Business sense.
• Alignment with 'One Pret' values.
• Thoughtful leadership.

We Offer:

• 20% quarterly bonus
• Free meals while working
• Club Pret Membership, with 50% off food and 5 free drinks daily
• 33 days of holidays
• Free shoes
• Length of service rewards
• Legendary Pret parties

Career Growth Opportunities:

• Outstanding training and development, with stories of career progression at Pret.
• Opportunities to earn professional qualifications: Apprenticeships Level 4 and beyond.
• Access to internal ‘Opportunity Network’ for available Pret roles across shops and Support Centre, 75B.

About Us:

Pret a Manger is a beloved international fast-casual restaurant chain known for fresh, natural ingredients and outstanding customer experiences. Committed to quality, sustainability, and innovation, we aim to delight our customers daily. Our food is handmade in our shop kitchens, with surplus donated to charity. Our coffee is 100% organic, supporting the next generation of farmers through our Coffee Fund. These values make Pret special.

If you're ready to lead a passionate team and provide exceptional service, we want to hear from you! Apply now to join the Pret a Manger family and make a difference in the lives of our customers and team members.

*All pay rates quoted are based on London and other expensive cities. Pay rates vary across the UK.

For more information about the role and benefits, please visit our website.