General Manager

Fuller's; Bath; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Live-in accommodation

Bonus up to 100% salary

Staff discounts and benefits

Job summary

Fuller’s is seeking a General Manager for The Crystal Palace in Bath, a premium pub near the Roman Baths and Bath Abbey. This live-in role includes a flat above the pub and a 40-hour week over five days, with a potential GM bonus up to 100% of salary.

You will lead high-volume drink and food service, train and motivate the team, protect the online reputation, and drive local marketing. The position offers a supportive environment, career progression, and substantial staff discounts.

Qualifications

• Experience delivering high-volume drink and food occasions.
• Ability to train and motivate a team to deliver great service.

Responsibilities

• Build on the success of The Crystal Palace and maintain its good local reputation.
• Lead high-volume drink and food occasions and manage peak trading periods.
• Train and motivate the team to provide excellent service and maintain impeccable retail standards.
• Drive online reputation and local marketing to grow the business.

Skills

Leadership

Decision making

Communication

Commercial mindset

Customer service

Food & beverage knowledge

Job description

The Crystal Palace, Bath

General Manager Vacancy

Up to £45,000 live in - plus bonus and great benefits

Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? - define the essence of who we are.

We have an exciting opportunity for a General Manager to build on the success of the beautiful Crystal Palace and maintain the excellent local reputation that Fuller's has established.

This iconic premium pub is located near the Roman Baths and Bath Abbey, The Crystal Palace is one of the city's true gems, and we want to continue to be famous for being exactly that. The perfect place to celebrate with family after a graduation, for a refreshing pint after an event at the Abbey, a must stop destination when visiting the Christmas markets, or just catching up with friends because it's your local in the city.

The Crystal Palace attracts a varied customer base and is food led. The menu consists of a great selection of pub hero dishes as part of the Classic Menu Concept and has always relied heavily on excellent Signature dishes to create a more premium dining experience. They also serve the usual range of perfectly conditioned beers, ales, wines, and spirits. Rugby and the Christmas Markets are the core high volume events in Bath, but it is also a bustling and beautiful tourist location all year round.

The next General Manager of The Crystal Palace will need to have experience in delivering both high volume drink and food occasions. The ability to train and motivate the team to offer great service especially during peak trading will be essential. Building on, and maintaining the good online reputation, as well as some strong local marketing will help the business to continue to grow. Impeccable retail standards will be essential to the site's future success.

This is a live-in position and comes with a flat above the pub which overlooks Abbey Green, which has become famous for the part it played in the Netflix lockdown sensation Bridgerton! So, if you love city life, but also want to be close to beautiful countryside and culture this could be the right move for you. The Crystal Palace is a perfect appointment for an experienced General Manager looking for their next challenge.

What we can offer you:

• Our General Manager contracts are 40 hour a week over 5 days, business needs can influence this but we never \"celebrate\" working too many hours!!


• GM bonus is up to 100% of your salary


• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.


• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.


• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.


• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.


• Discounted hotel stays at hotels in the Fuller's Family


• Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.


• Healthcare Cash Plan - you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.


• Full induction and training


• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.

What we look for in a General Manager:

• Pride in being the driving force behind the success of the business.


• Someone who can motivate and support the team as well as create a special atmosphere for customers.


• A commercially minded individual.


• A confident manager with great decision-making skills.


• Ability to take ownership of problems.


• Great communication skills


• Passion for fresh food, great wines, and engaging service.