General Manager

Billesley Manor Hotel & Spa; Alcester; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Free Meals on Duty

Free Leisure Club Membership

Food & Beverage Discounts

Employee Discount Rates

Explore by Marriott Bonvoy

Job summary

Billesley Manor Hotel & Spa is a historic 4-star country house hotel set in 11 acres of landscaped grounds in Shakespeare’s countryside. We seek an experienced General Manager to lead operations, drive profitability, and deliver exceptional guest experiences.

You will oversee all departments, set standards, develop revenue strategies, and nurture a high-performing team in a luxury hospitality setting.

Qualifications

• Previous experience in hospitality as a General Manager or similar role.
• Strong leadership with the ability to inspire and motivate teams.
• Solid business sense with focus on profitability and guest satisfaction.

Responsibilities

• Oversee day-to-day hotel operations across all departments.
• Develop and execute revenue growth, pricing, and promotions.
• Manage budgeting, forecasting, and cost control to drive profitability.
• Maintain high standards of guest service and handle issues personally.
• Lead recruitment, coaching, and performance management of staff.

Skills

Leadership

Financial acumen

Hospitality operations

Negotiation

Team development

Job description

Billesley Manor Hotel & Spa is a historic 4-star country house hotel set within 11 acres of landscaped gardens in the heart of Shakespeare’s countryside.

Steeped in heritage and closely linked to William Shakespeare, the manor blends traditional charm with modern comfort, offering stylish bedrooms, a tranquil spa and wellness facilities, and a relaxing countryside setting. Its rich history, beautiful grounds, and focus on relaxation and hospitality provides a unique experience for both leisure and business guests.

Job Description

The Role

We are seeking an experienced General Manager to lead and inspire our team, elevate guest experiences, and drive financial performance. As the General Manager, you will be the driving force behind the success of the hotel. You will oversee all operations, ensuring that our guests receive exceptional service while maintaining high standards of efficiency and profitability. This role requires a strong leader with a passion for hospitality, sustainability, a keen eye for detail, and a commitment to delivering an unforgettable and inspirational experience.

Key Responsibilities

• Oversee day-to-day operations across hotel functions (rooms, F&B, spa, events, maintenance, housekeeping
• Develop and execute revenue growth strategies, pricing, and promotional partnerships
• Manage budgeting, forecasting, and cost control to ensure profitability
• Set and uphold high standards of guest service, handling concerns promptly and personally
• Lead and nurture a high-performing team, including recruitment, development, performance management, and fostering a positive culture
• Maintain product consistency and implement quality control procedures
• Ensure full compliance with health, safety, licensing, and regulatory standards
• Ensure full compliance to brand standards
• Cultivate relationships with local businesses, travel agents, and the community
• Deliver regular performance reports on financials, occupancy, and guest satisfaction metrics

Role Requirements

• Previous experience in the hospitality industry as a General Manager or similar role
• Great leadership skills with the ability to inspire others.
• Strong business and financial acumen, with a passion for team and guests.
• An ability to influence and negotiate at all levels.
• Knowledge & understanding of all department operations
• Understanding of the hospitality industry, including current demands & trends would be an advantage

Benefits

• Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
• Free Leisure Club Membership: Because we know your well being is important,
• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
• Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels.
• Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.