General Manager

Telford Hotel, Spa & Golf Resort; Madeley; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Car allowance

Private medical insurance

Group life insurance

Group income protection

Pension

Performance related bonus

33 days annual leave

Family & Friends discounts

Job summary

The QHotels Collection is seeking a dynamic Resort General Manager for our 4* Telford property. You will lead a high performing team across the M&E, Golf, Leisure, Spa and Food & Beverage operations, delivering outstanding results and guest experiences.

You will be responsible for driving top-line performance, ensuring excellent customer scores, and shaping strategies to maximise revenue while maintaining the brand’s standards.

Qualifications

• Proven track record leading large hotel operations.
• Strong leadership, communication and influencing skills.
• Experience driving top-line performance and guest satisfaction.

Responsibilities

• Inspire and lead a high performing multi-department team.
• Maximise sales and revenue across the hotel complex.
• Create unforgettable guest experiences and maintain exceptional online reputation.
• Maintain visibility within the property and drive commercial performance.

Skills

Leadership

Strategic planning

Revenue management

Operational oversight

Team development

Tools

P&L management

Job description

Ready to lead, inspire, and make a real impact?

Telford Hotel, Spa & Golf Resort is located in Telford and is 4*, 114-bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18-hole golf course and the dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The important stuff:

• Highly competitive salary, depending on experience.
• Car allowance
• Private medical insurance
• Group life insurance
• Group income protection
• Pension
• Performance related bonus
• 33 days annual leave
• Family & Friends discounts across TheQHotelsCollectionportfolio
• And much, much more!

What will I do?

Due to our current General Manager being offered an opportunity at another property within the group, we find ourselves in the rare position of advertising this role. We are seeking a dynamic and forward-thinking Resort General Manager, a visionary leader who can inspire and influence a high performing team, bring our values to life and maximise sales & revenue to deliver outstanding results. You will create unforgettable guest experiences and continue to take the Telford Hotel, Spa & Golf Resort on its journey to becoming a ‘destination of choice’.

Is this the role for me?

• Passionate about continually driving top line performance.
• Previous experience operating a large M&E, Golf, Leisure & Spa, or multifaceted hotel.
• Proven track record in developing, rolling out and operating successful concepts.
• Strong leadership, communication and influencing skills.
• Create a culture focused on delivering the highest levels of customer scores and online reputation.
• Have visibility within the property.
• An ability to think for oneself whilst understanding the difference between autonomy and accountability.
• Strong business acumen coupled with knowledge & understanding of all commercial and financial aspects of hotel operations.
• Identify potential opportunities and challenges and devise strategies to deal effectively with both.
• Highly passionate & driven about hospitality.

The QHotels Collection are proud to be a Disability Confident employer, and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

Compensation: Competitive salary