General Assistant - Housekeeping

Audley Villages; Watford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Work life balance

Company pension

28 days holiday

50% discount on meals

Job summary

Audley Villages is seeking a Village Housekeeper at Mayfield to deliver exceptional housekeeping across the village and within owners' homes. You will ensure pristine communal areas, guest suites and private homes, while maintaining the highest standards of cleanliness and discretion in a luxury retirement setting.

The role offers training, a supportive team, and the chance to contribute to a premium living environment for owners and guests at our nationwide villages.

Qualifications

• Experience in housekeeping, domestic cleaning, hospitality or similar environment preferred.
• Full training provided.

Responsibilities

• Clean and maintain communal areas across the village to a high standard.
• Provide housekeeping services in owners' homes, including cleaning and linen changes.
• Prepare and clean guest suites for arrivals.
• Support laundry services (washing, drying, ironing, folding).
• Replenish supplies and store cleaning equipment safely.
• Identify and report maintenance issues or hazards.
• Respect owners' privacy and belongings at all times.
• Collaborate with the village team to create a welcoming environment.

Skills

Attention to detail

Customer service

Time management

Teamwork

Flexibility

Job description

At Mayfield, we’re proud of the exceptional environments we create for our owners and guests. Our luxury retirement villages are beautifully designed places to live, visit and work – and our housekeeping team plays a vital role in keeping them that way.

We’re looking for a Village Housekeeper to join our team, providing an exceptional housekeeping service across the village as well as within our owners’ private homes.

The Role

As a Village Housekeeper, you’ll help ensure our village always looks and feels its best.

Your role will be varied. One day you might be looking after our beautiful communal spaces and guest suites, and the next providing a housekeeping service within an owner’s home.

You’ll take pride in the small details, build positive relationships with our owners and deliver the same high standards wherever you are working.

Your responsibilities will include:

• Cleaning and maintaining communal areas throughout the village to an exceptional standard.
• Providing professional housekeeping services within owners’ private homes, including cleaning, changing bed linen and general household tasks.
• Preparing and cleaning our guest suites, ensuring they are beautifully presented and ready for arriving guests.
• Supporting laundry services, including washing, drying, ironing and folding.
• Replenishing housekeeping supplies and ensuring cleaning equipment is used and stored safely.
• Identifying and reporting maintenance issues, hazards or damaged equipment.
• Respecting owners’ homes, belongings, privacy and individual preferences at all times.
• Working closely with the wider village team to create a welcoming and exceptional environment for owners and guests.

About You

You don’t necessarily need to have worked in a retirement village before. We’re looking for someone who genuinely cares about providing a great service and takes pride in doing a job well.

Previous experience in housekeeping, domestic cleaning, hospitality or a similar environment would be an advantage, although full training will be provided.

You’ll be:

• Friendly, approachable and comfortable building relationships with our owners.
• Reliable, trustworthy and respectful when working within someone’s home.
• Someone with excellent attention to detail and high standards of cleanliness.
• Organised and able to manage your time effectively.
• Happy working independently as well as part of a wider team.
• Flexible and willing to support different areas of housekeeping across the village.

What Can We Offer You?

• Work life balance
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays) – Pro rata according to the contract
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• We can provide you with training and our online Academy will help you build your skills
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ housekeeper