General Assistant

LKQ Corporation; Torquay; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Retail Operative, where you'll play a crucial role in ensuring customer satisfaction and operational excellence. This varied position includes tasks from warehouse operations to customer service at the retail counter. Enjoy a supportive work environment with opportunities for career growth and a focus on work-life balance.

Benefits

Competitive Salary

Enhanced Annual Leave

Career Growth

Pension Contributions

Life Assurance

24/7 Employee Assistance

Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Qualifications

• Excellent communication skills to develop customer relationships.
• Ability to utilize technology for fleet checks.

Responsibilities

• Deliver a safety-first culture with customer focus.
• Ensure operational efficiency and support customer experience.
• Maintain retail standards and manage deliveries.

Skills

Communication

Business Acumen

Flexibility

Job description

Job Overview

As a Retail Operative, your role is vital to the ongoing success of the branch. Whether it involves picking the right part first time in our Warehouse, serving customers at our retail counter, or delivering parts directly to customers, the role of a General Assistant is varied and exciting. You will work to ensure the branch achieves high performance and operational standards, ultimately delivering on our Customer Promise.

Why work for LKQ

• People First: We value our employees as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.

Key Responsibilities

• Deliver a safety-first culture with the customer at the heart of everything.
• Work towards balanced performance across key business metrics and KPIs in line with goals.
• Ensure operational efficiency and implement controls to support a customer-first experience.
• Collaborate as part of the Fleet team with a customer-first attitude.
• Maintain a focus on safety culture among colleagues at all times.
• Enhance returns, credits, and warranty processes to improve customer experience and ensure smooth retail counter support.
• Support the retail counter to uphold retail standards that foster customer experience excellence.
• Deliver customer-first service by managing pick-to-manifest times and meeting service level agreements.
• Assist with deliveries as needed, supporting growth through excellent customer service and SLAs.
• Consistently deliver top-tier service to ensure customer satisfaction.

Skills and Experience

• Excellent communication skills with the ability to develop customer relationships.
• Ability to utilize technology for comprehensive fleet checks and promote a zero-accident, safety-first culture.
• High levels of focus, energy, and drive.
• Good business acumen.
• Consistently deliver best-in-class service to ensure customer experience excellence.
• Flexibility in daily tasks to support the branch effectively.

What We Offer

• Competitive Salary: Regular reviews to keep your earnings competitive.
• Enhanced Annual Leave: Enjoy ample time off for work-life balance.
• Career Growth: Opportunities for personal development across the UK & Europe.
• Pension Contributions: Contributory pension scheme to invest in your future.
• Life Assurance: Financial security for you and your loved ones.
• 24/7 Employee Assistance: Confidential support whenever needed.
• Gym Discounts: Reduced memberships at top health clubs.
• Healthcare Perks: Access to online GP, hospital plans, and wellness benefits.
• Cycle to Work Scheme: Tax-free bike purchases to stay active and save money.
• Retail & Staff Discounts: Savings on popular brands and products.