General Assistant

Gate Gourmet; Newcastle upon Tyne; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free on-site parking

Complimentary meals

Free uniform

Free life insurance

Pension scheme

Refer a friend bonus

Discount platform

Cycle to work

Job summary

Gate Gourmet is hiring for a production-driven role in the UK. You will work a 4 on, 2 off shift pattern from 08:00 to 16:30 and receive overtime at 1.5x the base rate. Onsite parking, meals, and a supportive benefits package are offered as part of regular duties.

Applicants should be able to work in a fast-paced environment, maintain hygiene standards, and follow all procedures. The role involves teamwork in a busy catering operation with a focus on quality and safety.

Qualifications

• Educated to High School level.
• Good standard of English both written and verbal.
• Ideally some experience in a production/manufacturing/stores environment.
• Experience of working in a fast-paced deadline driven environment.

Responsibilities

• Follow operating procedures.
• Keep the work area safe and clean.
• Maintain high standards of quality, hygiene, health and safety.
• Record diary entries and check logs at shift start.
• Be flexible within role and unit departments.
• Carry out quality checks and act on improvements.
• Assist in Quality Assurance/Health & Safety reports.
• Take on other duties as required.

Skills

English

Teamwork

Flexibility

Customer service

Education

High School diploma

Job description

Job Overview

Regular roster of 4 on 2 off shift, availability for 08:00 - 16:30, Overtime rate of 1.5, Free onsite parking, complimentary meals and refreshments, free uniform, free life insurance, company sick pay, pension scheme. Start dates March/April.

• £12.51 per hour
• Overtime @ 1.5 times the hourly rate
• 4 on 2 off pattern 08.00 - 16:30
• Inhouse training and development
• Complimentary meals & beverages
• Free Uniform
• Company sick pay
• Free on-site parking
• Paid Holiday
• Regular shift patterns
• Pension scheme to help you save for your future
• Bespoke employee support programme, including free counselling sessions
• Refer a friend scheme with generous bonuses for each successful referral
• Access to a great discount platform, saving you money on everyday purchases and so much more
• Cycle to work scheme

Main Duties and Responsibilities

• To follow all operating procedures in the course of your duties to the best of your abilities.
• To ensure the work area is kept safe and as clean as possible.
• Maintain high standards of quality, hygiene, health and safety in line with customer/company specifications
• To ensure that the standards of cleanliness and house-keeping are within the guidelines laid down in the Company procedures.
• To report all accidents and take the necessary preventative action.
• To be able to communicate effectively both verbally and non-verbally at all levels.
• To ensure that relevant entries are made in the diary log and that the log is checked at the beginning of each shift.
• To be totally flexible within the role and within the unit departments.
• Carry out quality checks with improvement action when required.
• Assist in follow-up of Quality Assurance/Health & Safety reports.
• To take on any other duties as and when required

Specific Duties by Department

Production

• Pack food liners in accordance with written specification.
• From specification, accurately make up sample and product for all classes.
• Conduct temperature, quality, and product date checks.
• Seal flight canisters, trolleys and record numbers.
• Ensure correct marshalling of flights to Dispatch bays in assigned stowing order

BOND

• The receipt, handling and appropriate storage of all incoming goods and coordinating / managing stock.
• Sort and assemble bars into flights, working as a team to achieve targets
• To check trolley seals and cross check with customs paper work

DISHWASH

• General washing, sorting, assembling, packing and positioning of the aircraft equipment
• Process and strip trolleys and deliver to relevant department
• Off loading and sorting equipment/food and ensuring it is delivered to the correct processing area

STORES

• To load / off-load lorries, stack shelves and replenish equipment/food items.
• From specification, accurately palletize shipments.
• Conduct quality, and product date checks.
• Daily stock count of the list
• Stock rotation
• Clean the area

Qualifications

Education

• Educated to High School level.

Work Experience

• Good standard of English both written and verbal
• Working knowledge of Basic Hygiene
• Ideally some experience in a production/manufacturing/stores environment
• Experience of working in a fast-paced deadline driven environment.

Skills & Knowledge

• Good understanding of English both reading and writing
• Good Customer Service skills
• Positive attitude to work
• Able to work to tight deadlines
• Team worker.
• Previous experience in a catering or hospitality role is desirable but not essential.
• You must be able to work shifts and be keen to learn.
• In addition to job - related training, you will develop your skills in team work, time management, multi-tasking, communication and attention to detail.

All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history.

For any time spent outside the UK exceeding 6 months, you must be able to provide a CRC (Criminal Record Check) for that country.

Our Values

Excellence - runs through everything we do. You'll work with people who care about getting it right, where quality isn't a checkbox but a mindset. We invest in your craft because when you grow, we all soar. We value our people!

Passion - fuels us. Whether you're in the kitchen, on the tarmac, or behind a desk, you'll feel the buzz of an industry that never sleeps. Your ideas matter, your voice is heard, and the work you do today lands on a tray table tomorrow.

Responsibility - means something here. We're shaping the future of sustainable aviation catering, reducing waste, championing local suppliers, and making choices that protect the planet our passengers fly over. You'll be part of something that goes beyond profit.

Respect - isn't negotiable. Different backgrounds, different talents, one team. We celebrate what makes each person unique and build a culture where everyone belongs, grows, and succeeds together.

If you share our values of excellence, passion, respect and responsibility,

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.