Flight Coordinator (ACE)

Gate Gourmet; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Gate Gourmet in the United Kingdom, based near West Drayton (Stockley Park), is seeking Flight Coordinators to join our team. The role focuses on coordinating flight catering operations and delivering excellent customer service for airline clients.

You will contribute to the delivery of on-time, to-spec catering for flights, supervise airside operations, and participate in continuous improvements of working practices within a fast-paced, international environment.

Responsibilities

• Deliver customer service and operational requirements for all customer airlines and ensure flights are catered to agreed specifications.
• Oversee final catering handover, coordinate with supervisors to secure correct quantities, quality, and scheduled departures; supervise airside personnel.
• Meet customer requirements and expectations; attend aircraft when required and sign off flights.

Job description

Job Summary

We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary: We are currently looking to recruit Flight Coordinators to join our team based in West Drayton, Stockley Park.

Responsibilities

• As a Flight Coordinator, you will be responsible for the delivery of Customer Service and Operational requirements for all customer airlines and ensuring the flights are catered to agreed specifications.
• Additionally, you will be responsible for the final catering handover, liaising with department supervisors to secure the correct quantities, the right quality and the required scheduled dock departures as well as supervising all airside personnel.
• Establish and ensure that customer requirements and expectations are met.
• Attend aircraft where required and sign off flights.
• Continually evaluate and recommend improvements to working practices.
• To ensure accurate communications reach the desired audience, punctually, with active follow up to ensure compliance.
• To take responsibility, whilst on duty, for the daily operational requirements of the customers.
• To complete routine performance checks ensuring that departmental and customer targets are met.
• Act on behalf of Gate Gourmet, as a representative, at external customer meetings / presentations.
• Undertake and report findings on special projects as designated.
• To investigate customer reports or in conjunction with relevant departments and respond accordingly.
• To complete Flight / DFT checks in the unit.

If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.