General Assistant

WSH Group; Cardiff; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Training opportunities

Apprenticeships

Pension

Perkbox discounts

Employee assistance programme

Cycle to work

Job summary

BaxterStorey is seeking a General Assistant to deliver friendly food and beverage service and exceptional guest care in a busy hospitality setting in Cardiff. You will work with a team to ensure smooth service, address guest needs, and uphold high cleanliness and safety standards.

We value a contagious passion for food and customer service, a collaborative mindset, and adaptability to daily challenges. All backgrounds are welcome as part of an inclusive, supportive team that aims to exceed

Qualifications

• Passion for food and/or customer service.
• Enjoys working in a collaborative and inclusive team.
• Able to adapt to challenges with a solution-oriented mindset.
• Experience in a similar role in food service is a plus.
• Some knowledge of food safety and sanitation practices.

Responsibilities

• Serve food and beverages to guests in a friendly, professional manner.
• Provide excellent service by being attentive to guests throughout their journey.
• Collaborate with colleagues to ensure smooth operations and a safe environment.
• Comply with health and safety regulations and local catering guidelines.
• Maintain cleanliness and hygiene in kitchen and dining areas.

Skills

Customer service

Teamwork

Hospitality

Adaptability

Job description

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn.

Job Description

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Qualifications

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.