General Assistant

WSH Group; Whiteley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Training & development

Pension

Life insurance

Perkbox discounts

Employee assistance

Cycle to work

Job summary

BaxterStorey is seeking a General Assistant to join our hospitality team. You will serve food and beverages, delivering friendly, professional service and supporting guests throughout their visit.

We value teamwork, safety, and cleanliness, and offer training, pension, life insurance, Perkbox discounts, and cycle to work. We welcome applicants of all backgrounds and are committed to an inclusive environment.

Qualifications

• Contagious passion for food and customer service.
• Team-minded and collaborative approach to work.
• Ability to adapt to challenges with a solution-focused mindset.
• Past experience in food service is advantageous.
• Some knowledge of food safety and sanitation practices.
• Strong alignment with BaxterStorey core values.

Responsibilities

• Service – serve food and beverages to guests in a friendly and professional manner.
• Customer Service – address guests' needs and resolve issues with a smile.
• Teamwork – collaborate with colleagues to ensure smooth operations.
• Adherence to Regulations – follow health and safety guidelines and location-specific rules.
• Cleanliness – maintain hygiene standards in kitchen and dining areas.

Skills

Food safety knowledge

Teamwork

Customer service

Adaptability

Previous experience in similar role

Passion for food

Job description

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn.

Job Description

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Qualifications

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.