General Assistant

WSH Group; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Bespoke training and development opportunities

Apprenticeships opportunities

Pension and life insurance

Discounts on high street shops and cinema

Employee assistance programme

Cycle to work scheme

Job summary

A hospitality company in Greater London is seeking a General Assistant to provide exceptional customer service and support operations in food and beverage service. Responsibilities include serving guests, maintaining cleanliness, and adhering to safety regulations. Ideal candidates should have a passion for food, teamwork experience, and knowledge of food safety. This role promotes inclusivity and welcomes diverse applicants, aligning with the company's commitment to equity, diversity, and inclusion.

Qualifications

• Have a contagious passion for food and/or customer service.
• Previous experience in a similar role, especially in the food service industry, is often a plus.
• Some knowledge of food safety and sanitation practices.

Responsibilities

• Serve food and beverages to guests in a friendly manner.
• Provide excellent service by being attentive to guests’ needs.
• Collaborate with colleagues for smooth operations.
• Comply with health and safety regulations.
• Maintain cleanliness and hygiene standards.

Skills

Customer service skills

Teamwork

Adaptability

Food safety knowledge

Job description

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

We are looking for a General Assistant who strives to exceed expectations at every turn.

Job Description

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service – provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork – collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations – comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness – maintain cleanliness and hygiene standards in the kitchen and dining areas

Qualifications

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Equal Opportunity

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.