General Assistant

WSH Group; Westhill; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Birthday leave

Volunteer days

Maternity leave

Pension and life insurance

Perkbox discounts

Wellbeing hub

Cycle to work

Free meals on shift

Training and development

Job summary

Westhill-based BaxterStorey is hiring a General Assistant to deliver friendly service in our hospitality setting. You will serve food and drinks, assist with basic food prep, and maintain cleanliness in the kitchen and dining areas while upholding health and safety standards.

Join a collaborative team with a strong focus on guest experience, training, and career development. The role offers an inclusive environment, flexible benefits, and opportunities to grow within a trusted national

Qualifications

• Passion for food and customer service.
• Ability to work within a collaborative and inclusive team.
• Adaptability to challenges with a solution-oriented mindset.
• Previous experience in a similar food service role is a plus.
• Some knowledge of food safety and sanitation practices.
• Work in line with BaxterStorey core values.

Responsibilities

• Service – serve food and beverages to guests in a friendly and professional manner.
• Customer Service – attentively assist guests throughout their journey and address concerns.
• Teamwork – collaborate with colleagues to ensure smooth operations and a safe environment.
• Adherence to Regulations – comply with health and safety and location guidelines.
• Dishwashing – wash dishes and kitchen equipment by hand or with machines.
• Food Preparation – assist chefs with basic prep tasks such as peeling and chopping.
• Cleanliness – maintain cleanliness and hygiene in dining and kitchen areas.

Skills

Food passion

Teamwork

Adaptability

Food service experience

Food safety

Core values

Job description

Company Description

Title: General Assistant

Location: Westhill

Salary: £13.45 per hour

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Dishwashing –Wash dishes, utensils, and kitchen equipment either by hand or using industrial dishwashers
• Food Preparation –Assist chefs and cooks with basic food preparation tasks, such as peeling, chopping, and slicing ingredients
• Cleanliness -maintain cleanliness and hygiene standards in the kitchen and dining areas

Qualifications

• Have a contagiouspassion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.