GCM Relationship Manager III - UK

Wilmington Trust; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Wilmington Trust in London seeks a Relationship Manager for Global Capital Markets accounts, managing complex client relationships and day‑to‑day administration. You will coordinate with Legal, Risk and Audit to ensure compliance and profitability while supporting product development and client service strategies.

Ideal candidates have a strong background in capital markets, excellent communication, and leadership abilities, with experience in negotiating and drafting operative documents and

Qualifications

• Bachelor's degree or 7+ years combined education/experience including client service in Global Capital Markets
• Experience reading and interpreting legal documents at high levels
• Strong proficiency with computers and relevant software
• Familiarity with corporate structures, laws and regulations
• Excellent verbal and written communication and analytical skills
• Strategic thinking and risk awareness

Responsibilities

• Monitor administrative and operational systems for accounts with moderate to high risk
• Draft and comment on operative documents and agreements for assigned accounts
• Coordinate risk monitoring and regulatory compliance with Legal, Risk, Compliance and Audit
• Collaborate with external parties to structure and close GCM transactions
• Process cash flows, fee billing, reporting and tickler processing for accounts
• Support sales calls and prepare fee proposals for new business opportunities
• Manage client relationships and support for other Relationship Managers
• Attend closings, lead meetings and prepare documentation to grow client relationships
• Lead or participate in projects on product development, fee structures and service delivery
• Mentor and supervise junior staff in the team
• Ensure adherence to risk policies and internal controls
• Promote M&T Bank brand and maintain strong client service levels

Skills

Client service

GCM knowledge

Analytical skills

Problem-solving

Communication skills

Leadership

Education

Bachelor's degree

7+ years combined education/experience

CCTS certification

Tools

MS Office

Legal document reading

Job description

Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts that may have significant complexity and risk, including all administrative, operational and risk management activities for GCM transactions. Serves as main point of contact with the client and internal and external service partners to follow short and long-term strategies to achieve sustainable earnings growth and compliance with Bank and Division strategic plans. Participates in development and delivery of innovative products and/or services. Works with internal business partners as appropriate. Demonstrates a thorough and expert understanding of duties in the market and related controls.

Primary Responsibilities

• Monitor relevant administrative and operational systems, databases and activity related to accounts of moderate to complex level of risk, to ensure accounts are setup and operating within established policies, procedures and guidelines.
• Review, analyze and provide comments to counsel related to negotiation and drafting of operative documents and agreements for assigned accounts.
• Ensure coordination of activities related to monitoring risks and ensuring regulatory compliance for assigned accounts with Legal, Risk, Compliance and/or Audit as required. Research and resolve issues related to control and client service aspects of assigned accounts in a timely manner to maintain customer satisfaction, working with appropriate internal and external resources as required.
• Work with external parties, including attorneys, financial advisors, interested parties and alliance/service partners, to structure and close GCM transactions in a timely manner.
• Complete various account administration activities of moderate to significant intricacy, complexity and risk including, timely cash flow execution and fee billing, internal and external reporting and tickler processing.
• Participate, along with GCM Sales, in sales calls to current and prospective clients, either in-person or over the phone and prepare fee proposals to support new business opportunities. Evaluate fees for suitability and conformance with fee schedules. Partner with Fee Billing to monitor and timely collect aged receivables.
• Manage relationships, cultivating current and prospective clients and referral sources to uncover opportunities and potential sources of new business.
• Provide coverage and support for other Relationship Managers within assigned Section/Unit as required by absence.
• Represent GCM at transaction closings, attend and chair client meetings and presentations and prepare related relevant documentation to support the attraction, retention and expansion of client relationships.
• Represent GCM and/or lead departmental projects and Corporate initiatives on a periodic basis.
• Participate on Divisional and Departmental projects as assigned at a strategic and tactical level and inclusive of product development, fee structures, service delivery and policy and procedures.
• Direct and/or monitor less experienced Relationship Managers and Client Administrators in the timely execution of cash flows, fee billing, internal and external reporting and tickler processing.
• Work with management to identify opportunities to enhance GCM’s control environment, existing and new products, internal coordination and collaboration and client service model and implement enhancements as requested to improve business results, client service and efficiency.
• Advise and work with management on any actual or potential product changes, such as adverse court or regulatory rulings, competitive landscape changes and changes to market provisions in agreements, that may affect GCM’s ability to sustain its’ control environment, future profitability and growth to ensure pro-active responses to identified issues.
• Supervise and mentor others in their managerial group.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education And Experience Required

• Bachelor's degree and a minimum of 3 years’ client service experience in Global Capital Markets products or markets,
• OR in lieu of a degree,
• A combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ client service experience in Global Capital Markets products or markets
• High level of proficiency with personal computers as well as pertinent software
• High proficiency and experience reading, analyzing and interpreting legal documents
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
• Familiarity with corporate structures, relevant laws and regulations
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Strong analytical skills
• Strategic thinking skills

Education And Experience Preferred

• Minimum of 2 years’ supervisory and/or work leadership experience
• CCTS (Certified Corporate Trust Specialist) certification
• Working knowledge of pertinent specialized internal software applications
• Demonstrated sense of ownership in jobs or projects

Location

London, United Kingdom