GCM Unit Manager I - UK

M&T Bank Corporation; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

M&T Bank Corporation in London is looking for a skilled manager to oversee relationship management and product planning within a team. The ideal candidate has a Bachelor's degree and at least two years of related experience, or equivalent work experience, along with strong customer service and communication skills.

This role involves managing client relationships, coaching team members, and ensuring compliance with policies. M&T Bank values diversity and is committed to a drug-free workplace.

Qualifications

• Bachelor's degree and a minimum of 2 years’ related experience.
• Minimum of 1 year work leadership and/or supervisory experience.
• Strong customer service skills.

Responsibilities

• Manage relationships with clients to generate new business.
• Coach and mentor relationship managers and staff.
• Lead process improvements for efficiency and compliance.

Skills

Customer service skills

Verbal communication skills

Written communication skills

Problem resolution skills

Resource management skills

Decision-making skills

Education

Bachelor's degree and 2 years related experience or equivalent

Minimum 1 year supervisory experience

Tools

Word processing software

Spreadsheet software

Presentation software

Job description

Overview

Manages administrative, relationship management and planning for one or more of assigned section’s product lines or group of staff. Works closely with management and/or Product Leader and others as assigned.

Responsibilities

• Manage simple to complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits.
• Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services.
• Manage, coach and mentor Relationship Managers and other assigned staff members, encouraging individual and group development.
• Ensure staff is kept aware of and compliant with internal and external policies and procedures.
• In conjunction with management, lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance.
• Partner with management and colleagues to maintain all administrative, operational and risk management support for Unit.
• Participate in revenue generating efforts as assigned.
• Focusing on assigned product and business lines, for internal and external relationships, develop and maintain key relationships, directly related to revenue growth.
• Collaborate to bring efforts to fruition.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk‑related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Manage individual development by providing coaching, feedback, and reinforcement.
• Effectively delegate tasks or projects.
• Facilitate the development of a sense of ownership in jobs or projects by providing clear expectations, controlling sufficient resources, encouraging responsibility and coaching.
• Use appropriate influence to inspire and guide individuals toward goal achievement and establish and build rapport by communicating with internal and external clients frequently.
• Foster attitudes, conditions, and environments that yield improved quality and quantity to maximize performance.
• Conduct analysis and monitor progress and results and take appropriate measures and counter measures as required.
• Typical managerial scope: up to 3,500 accounts or 2–5 staff members.

Education and Experience Required

• Bachelor's degree and a minimum of 2 years’ related experience, OR in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ related experience.
• Minimum of 1 year work leadership and/or supervisory experience.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Problem resolution skills.
• Resource management skills.
• Strong decision‑making skills.

Education and Experience Preferred

• Certified Corporate Trust Specialist certification.
• Project management skills.
• Analytical skills.
• Demonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry‑specific software.

Location

London, United Kingdom

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.