GCM Unit Manager I: Client Relationships & Team Leadership

Wilmington Trust; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Wilmington Trust in London is seeking an experienced manager to handle client relationships and mentor staff. The successful candidate will lead process improvements, participate in revenue-generating efforts, and ensure compliance with regulations.

Applicants should possess a Bachelor's degree and at least 2 years of related experience, with strong communication, decision-making, and customer service skills. The role offers opportunities for professional growth in a supportive environment.

Qualifications

• Bachelor's degree and a minimum of 2 years’ related experience.
• OR in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience.
• Minimum of 1 year work leadership and/or supervisory experience.

Responsibilities

• Manage relationships with clients.
• Coach and mentor Relationship Managers and staff.
• Lead process improvements for service and compliance.
• Participate in revenue generation efforts.
• Develop and maintain key relationships related to revenue growth.

Skills

Customer service

Verbal communication

Written communication

Problem resolution

Resource management

Decision-making

Education

Bachelor's degree

Minimum of 6 years of higher education/work experience

Job description

Wilmington Trust in London is seeking an experienced manager to handle client relationships and mentor staff. The successful candidate will lead process improvements, participate in revenue-generating efforts, and ensure compliance with regulations.

Applicants should possess a Bachelor's degree and at least 2 years of related experience, with strong communication, decision-making, and customer service skills. The role offers opportunities for professional growth in a supportive environment.