GCM Unit Manager I - UK

Wilmington Trust; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Wilmington Trust in London is seeking an experienced manager to handle client relationships and mentor staff. The successful candidate will lead process improvements, participate in revenue-generating efforts, and ensure compliance with regulations.

Applicants should possess a Bachelor's degree and at least 2 years of related experience, with strong communication, decision-making, and customer service skills. The role offers opportunities for professional growth in a supportive environment.

Qualifications

• Bachelor's degree and a minimum of 2 years’ related experience.
• OR in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience.
• Minimum of 1 year work leadership and/or supervisory experience.

Responsibilities

• Manage relationships with clients.
• Coach and mentor Relationship Managers and staff.
• Lead process improvements for service and compliance.
• Participate in revenue generation efforts.
• Develop and maintain key relationships related to revenue growth.

Skills

Customer service

Verbal communication

Written communication

Problem resolution

Resource management

Decision-making

Education

Bachelor's degree

Minimum of 6 years of higher education/work experience

Job description

Overview

Manages administrative, relationship management and planning for one or more of assigned section’s product lines or group of staff. Works closely with management and/or Product Leader and others as assigned.

Primary Responsibilities

• Manage simple to complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits. Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services.
• Manage, coach and mentor Relationship Managers and other assigned staff members, encouraging individual and group development. Ensure staff is kept aware of and compliant with internal and external policies and procedures.
• In conjunction with management, lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance. Partner with management and colleagues to maintain all administrative, operational and risk management support for Unit.
• Participate in revenue generating efforts as assigned.
• Focusing on assigned product and business lines, for internal and external relationships, develop and maintain key relationships, directly related to revenue growth. Collaborate to bring efforts to fruition.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope Of Responsibilities

This position manages individual development by providing coaching, feedback, and reinforcement. As well as effectively delegating tasks or projects. The position facilitates development of a sense of ownership in jobs or projects by providing clear expectations, controlling sufficient resources, encouraging responsibility and coaching. The position uses appropriate influence to inspire and guide individuals toward goal achievement and establishes and builds rapport by communicating with internal and external clients frequently. The jobholder fosters attitudes, conditions, and environments that yield improved quality and quantity to maximize performance. The position conducts analysis and monitors progress and results and takes appropriate measures and counter measures as required. Typical managerial scope of the position is up to 3,500 accounts or 2-5 staff members.

Education And Experience Required

Bachelor's degree and a minimum of 2 years’ related experience.

OR in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ related experience.

Minimum Of 1 Year Work Leadership And/or Supervisory Experience

• Strong customer service skills
• Strong verbal and written communication skills
• Problem resolution skills
• Resource management skills
• Strong decision-making skills

Education And Experience Preferred

• Certified Corporate Trust Specialist certification
• Project management skills
• Analytical skills
• Demonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry-specific software

Location

London, United Kingdom