GC-MS Technical Support Engineer — Remote & Onsite

agilent; Cheadle; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Company culture

Career development

Competitive compensation

Work-life balance

Pension scheme

Private health care

International organization

Job summary

Agilent Technologies in Cheadle (Manchester, UK) is seeking a Technical Support Engineer to provide high-level remote and on-site support for Gas Chromatography and Mass Spectrometry systems.

You will join a team of 15 remote engineers based in Cheadle, delivering proactive diagnostics, troubleshooting hardware, software, and applications, and helping customers maximize uptime and performance.

Qualifications

• Bachelor/Master/PhD in Chemistry or Life Science.
• Experience in chromatography techniques and MS in a lab setting.
• Excellent communication and customer service skills.
• Strong remote troubleshooting skills.
• Structured, detail-oriented with good workload management.
• Ability to set and balance customer expectations with business needs.
• Independent work style and strong communication.

Responsibilities

• Provide high level reactive and proactive technical services in support of Agilent's product portfolio.
• Be part of a team of 15 remote technical engineers based in the head office in Cheadle.
• Responsible for remote troubleshooting on hardware, software and applications.
• Provide problem resolution to optimize uptime of customer systems.

Skills

Chromatography techniques

Mass spectrometry

Remote troubleshooting

Customer service

Communication

Attention to detail

Prioritization

Structured approach

Independent worker

Customer expectations

Education

Bachelor/Master/PhD in Chemistry or Life Science

Job description

Agilent Technologies in Cheadle (Manchester, UK) is seeking a Technical Support Engineer to provide high-level remote and on-site support for Gas Chromatography and Mass Spectrometry systems.

You will join a team of 15 remote engineers based in Cheadle, delivering proactive diagnostics, troubleshooting hardware, software, and applications, and helping customers maximize uptime and performance.