Technical Support Engineer - GCMS

agilent; Cheadle; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Company culture

Career development

Competitive compensation

Work-life balance

Pension scheme

Private health care

International organization

Job summary

Agilent Technologies in Cheadle (Manchester, UK) is seeking a Technical Support Engineer to provide high-level remote and on-site support for Gas Chromatography and Mass Spectrometry systems.

You will join a team of 15 remote engineers based in Cheadle, delivering proactive diagnostics, troubleshooting hardware, software, and applications, and helping customers maximize uptime and performance.

Qualifications

• Bachelor/Master/PhD in Chemistry or Life Science.
• Experience in chromatography techniques and MS in a lab setting.
• Excellent communication and customer service skills.
• Strong remote troubleshooting skills.
• Structured, detail-oriented with good workload management.
• Ability to set and balance customer expectations with business needs.
• Independent work style and strong communication.

Responsibilities

• Provide high level reactive and proactive technical services in support of Agilent's product portfolio.
• Be part of a team of 15 remote technical engineers based in the head office in Cheadle.
• Responsible for remote troubleshooting on hardware, software and applications.
• Provide problem resolution to optimize uptime of customer systems.

Skills

Chromatography techniques

Mass spectrometry

Remote troubleshooting

Customer service

Communication

Attention to detail

Prioritization

Structured approach

Independent worker

Customer expectations

Education

Bachelor/Master/PhD in Chemistry or Life Science

Job description

Job Description

At Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Our mission is to enable customers to gain the insights they seek – so they can do what they do best: improve the world around us. Learn more about us at www.agilent.com

Join Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools.

Focusing on Gas Chromatography and Mass Spectrometry products your goal will be to reduce customer downtime and identify repair strategies.

You will also be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go the extra mile to delight our customers.

What You’ll Do:

• You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio

• You will be part a team of 15 remote technical engineers based in the head office in Cheadle

• You will be responsible for remote trouble shooting on hardware, software and applications

• You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.

Qualifications

• Bachelor, Master or PhD in Chemistry or Life Science based discipline
• Experience in chromatography techniques and mass spectrometry along with practical experience, preferably in a laboratory environment
• Excellent communication and customer service skills
• Excellent remote troubleshooting skills
• A clearly demonstrated structured approach to work
• The ability to organise and prioritise your workload effectively
• A strong valuation of processes and the ability to follow them accordingly with strong attention to detail
• The ability to set customer expectations and balance customer requirements with Agilent's business needs
• Independent when working and excellent communication skills

What We Offer:

• Outstanding company culture and working environment.
• Career development opportunities.
• Competitive compensation and benefits package.
• Work-Life-Balance programs.
• Company pension scheme.
• Private health care.
• A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities.

We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support