Gas Technical Auditor

Zuno; Leeds; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Private medical cover

4 x salary Death in Service cover

Paid maternity and paternity pay

Salary sacrifice pension up to 6%

Ongoing training & development

Social events

Probationary period benefits

Job summary

Zuno is seeking an experienced Technical Gas Auditor to join our Leeds office, auditing installations for compliance with current regulations and manufacturer standards. You will support multiple departments with audits and run desktop checks, liaising with engineers and customers to provide clear resolutions and maintain high service quality.

The role requires ACS CCN1/CENWAT, 5 years of gas experience, a clean UK driving licence, and a proactive, collaborative approach to ensure safe,

Qualifications

• ACS Qualifications (CCN1, CENWAT essential).
• Other qualifications (unvented hot water, LPG, other appliances) desired.
• A minimum of 5 years gas experience (installation, repair, service of domestic gas boilers).

Responsibilities

• Provide remote technical support to engineers during onsite installations via phone and live chat.
• Support Compliance and Aftercare with technical queries.
• Communicate clearly with customers, providing solutions and reassurance.
• Conduct desktop audits of completed installations, identifying compliance issues and arranging engineer re-attendance where required.
• Keep the Zuno admin platform updated with technical information, recommendations and job records.
• Review internal and external audit findings and support continuous improvement.
• Train colleagues on processes and procedures, including how to report gas leaks.
• Deliver high-quality customer service and positive outcomes.
• Work effectively under pressure while maintaining accuracy and attention to detail.
• Be a supportive team player with strong verbal, written and IT skills.
• Be willing to learn new skills and take on additional duties as required by management.

Skills

ACS Qualifications (CCN1, CENWAT)

Full UK driving licence

Gas industry experience

Technical support

Job description

Leeds Office Full Time Are you an experienced gas engineer looking to utilise your skills in an office environment? OR got previous experience as Technical Gas Auditor and looking for a new challenge?

Job Summary

As a Technical Gas Auditor at Zuno, you will be confident and knowledgeable in auditing our installations to ensure they are compliant and to current regulations and manufacturer standards. You will have excellent communication skills to manage installation issues as well as support all departments within the business in audit and compliance.

Key Responsibilities

• Provide remote technical support to engineers during onsite installations via phone and live chat.
• Support departments such as Compliance and Aftercare with technical queries.
• Communicate clearly with customers, providing solutions, advice and reassurance.
• Conduct desktop audits of completed installations, identifying compliance issues and arranging engineer re-attendance where required.
• Keep the Zuno admin platform updated with technical information, recommendations and job records.
• Review internal and external audit findings and support continuous improvement.
• Train colleagues on processes and procedures, including how to report gas leaks.
• Deliver high-quality customer service and positive outcomes.
• Work effectively under pressure while maintaining accuracy and attention to detail.
• Be a supportive team player with strong verbal, written and IT skills.
• Be willing to learn new skills and take on additional duties as required by management.

Experience And Qualifications

• ACS Qualifications (CCN1, CENWAT essential)
• Other qualifications (unvented hot water, LPG , other appliances) desired
• A minimum of 5 years gas experience ( installation, repair , service of domestic gas boilers)
• Previous experience in field supervision or management desirable
• Full UK driving license

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

Benefits

• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Paid 6 months maternity pay after a year of service
• Paid paternity pay after a year of service
• Salary sacrifice pension matched up to 6%
• Ongoing training & development opportunities
• Social events
• After probationary period

Zuno is the industry-leading platform powering seamless, custom branded installation experiences from start to finish.

We have powered...

• 200k installations since 2017
• 100k engineer visits per year
• 1m visitors towards the platform annually