Gas Technical Auditor

Zuno Tech Group; Leeds; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Private medical cover

4x salary Death in Service cover

Maternity/Paternity pay after a year

Salary sacrifice pension up to 6%

Ongoing training & development

Social events

Job summary

Zuno invites applications for a Gas Technical Auditor based in our Leeds Office. The role focuses on auditing installations to ensure compliance with current regulations and manufacturer standards, with strong emphasis on communication and cross-department support.

The successful candidate will audit, advise, and train staff, while keeping detailed records and contributing to continuous improvement across Compliance, Aftercare, and Operations.

Qualifications

• ACS qualifications (CCN1, CENWAT)
• Desirable: unvented hot water, LPG, other appliances
• Minimum 5 years gas experience (installation, repair, service of domestic gas boilers)
• Field supervision or management experience desirable
• Full UK driving license

Responsibilities

• Provide remote technical support to engineers during onsite installations via phone and live chat.
• Support Compliance and Aftercare with technical queries.
• Communicate clearly with customers, providing solutions, advice and reassurance.
• Conduct desktop audits of completed installations, identify compliance issues, and arrange engineer re-attendance when required.
• Keep the Zuno admin platform updated with technical information, recommendations and job records.
• Review internal and external audit findings and support continuous improvement.
• Train colleagues on processes and procedures, including how to report gas leaks.
• Deliver high-quality customer service and positive outcomes.
• Work effectively under pressure while maintaining accuracy and attention to detail.
• Be a supportive team player with strong verbal, written and IT skills.
• Be willing to learn new skills and take on additional duties as required by management.

Skills

CCN1/CENWAT

Education

CCN1/CENWAT essential

Unvented hot water

LPG

Other appliances

Job description

Gas Technical Auditor

Leeds Office

Full Time

Are you an experienced gas engineer looking to utilise your skills in an office environment? OR got previous experience as Technical Gas Auditor and looking for a new challenge? This could be the perfect opportunity for you...

Job Summary

As a Technical Gas Auditor at Zuno, you will be confident and knowledgeable in auditing our installations to ensure they are compliant and to current regulations and manufacturer standards. You will have excellent communication skills to manage installation issues as well as support all departments within the business in audit and compliance.

Key Responsibilities:

• Provide remote technical support to engineers during onsite installations via phone and live chat.
• Support departments such as Compliance and Aftercare with technical queries.
• Communicate clearly with customers, providing solutions, advice and reassurance.
• Conduct desktop audits of completed installations, identifying compliance issues and arranging engineer re-attendance where required.
• Keep the Zuno admin platform updated with technical information, recommendations and job records.
• Review internal and external audit findings and support continuous improvement.
• Train colleagues on processes and procedures, including how to report gas leaks.
• Deliver high-quality customer service and positive outcomes.
• Work effectively under pressure while maintaining accuracy and attention to detail.
• Be a supportive team player with strong verbal, written and IT skills.
• Be willing to learn new skills and take on additional duties as required by management.

Experience and Qualifications:

We are looking for a reliable and well organised person who has experience in the domestic gas industry with the ability to work effectively in a fast-paced environment.

• ACS Qualifications (CCN1, CENWAT essential)
• Other qualifications (unvented hot water, LPG , other appliances) desired
• A minimum of 5 years gas experience ( installation, repair , service of domestic gas boilers)
• Previous experience in field supervision or management desirable
• Full UK driving license

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs - among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers...

• A great team culture - You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform - Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression - We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions - Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products - We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
• Global investors - We're proud to be backed by Brookfield and part of the HomeServe Group

Benefits:

• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Paid 6 months maternity pay after a year of service
• Paid paternity pay after a year of service
• Salary sacrifice pension matched up to 6%
• Ongoing training & development opportunities
• Social events

*After probationary period