Service & Repair Engineer

Zuno; Leeds, Wakefield; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Private medical cover with Aviva

4 x salary Death in Service cover with

Salary sacrifice pension matched up to

Modern offices

Ongoing training and development

Social events

Job summary

Zuno is seeking a Field Based Service & Repair Engineer to service, repair and remediate domestic gas appliances and central heating systems in customers' homes in Leeds and surrounding areas. The role may include occasional boiler installations and post-install audits.

You will carry out WIP and post-install audits on colleagues and subcontractors under the Compliance Team's guidance, while maintaining high safety and quality standards and providing excellent customer service.

Qualifications

• Minimum 5 years boiler service and repair experience.
• ACS qualifications ( CPA1, CCN1, CENWAT ) and Gas Safe registration.
• GCSE Maths and English completed.
• Strong customer service and communication skills.

Responsibilities

• Ensure customers receive accurate, relevant advice.
• Coach engineers on best technical practice and customer service.
• Highlight abnormal problems to management immediately.
• Communicate clearly with customers, engineers and colleagues.
• Adhere to legislation, regulations and company policies.
• Undertake service, repair and remedial work via the Zuno App (majority of workload).
• Submit paperwork via iAuditor to Compliance Team.

Skills

Fault finding

Customer service

Communication

Problem solving

IT literacy

Active listening

Education

GCSE Maths and English

ACS qualifications (CPA1, CCN1, CENWAT)

Job description

Service & Repair Engineer (Field Based)

Location: Leeds / Wakefield

About Zuno

When you join Zuno, you join more than a trailblazing installation company. Youbecome part of a rapidly growing team of experts. A proud partner with E.ON, EDFEnergy, Worcester Bosch, B&Q Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customer's homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incrediblethings happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform – Our team of developers is constantly improvingour award-winning platform to support customers and engineers.
• Employee progression – We're passionate about our products and enjoy helpingothers. We also encourage extra training to support career progression.
• Customer champions – Our unique online journey empowers our customers. Andthrough our award-winning app, we provide ongoing five-star support throughoutthe lifetime of our products.
• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

Job Summary:

To undertake service, repair and remedial work on domestic gas appliances and centralheating systems. Working in customer's homes you will need to have experiencedtechnical knowledge with great customer skills. We will require occasional boilerinstallations to be completed in this role. You will be comfortable carrying out both workin progress (WIP) and post installation audits on colleagues and subcontractors.

Key Responsibilities:

• Responsible for ensuring that all customers receive accurate advice that is relevant to their circumstances.
• Advising and coaching of engineers on best technical practice and customer service issues as required.
• Recognising and highlighting abnormal problems or issues that are (or likely to cause) significant problems with either customers or engineers and highlighting immediately to the appropriate manager.
• Communicating clearly and professionally with customers, engineers, and colleagues.
• Adhering to all relevant legislation, manufacturing regulations and company policies and procedures.
• Undertake service, repair and remedial work as assigned via the Zuno App. (Note: This will be the majority of your workload).
• Proactively seek advice and guidance where needed.
• Carry out Work in Progress (WIP) and Post installation audits on both employed and subcontracted Gas Engineers as requested by the Compliance Team, submitting all paperwork via iAuditor to the Compliance Team.
• Complete full boiler installations occasionally when required.
• Where required you will attend customers’ homes to meet with Gas Safe Register Inspectors and make good any remedial works found on the day.
• You may be requested to carry out desktop auditing from time to time by the Compliance Team.
• Represent Zuno at all times in a professional manner
• Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with Zuno.

Qualifications & Skills:

• ACS qualifications (CPA1, CCN1, CENWAT)
• GCSE (Or equivalent) Maths and English
• A minimum of 5 years boiler service & repair experience along with fault-findingskills on all domestic gas boilers.
• Relevant and up-to-date industry specific boiler knowledge
• Experience of working in a customer driven environment
• Health and Safety working experienceAnalytical and effective problem-solving skills
• Clear and effective communication skills with a good command of English
• Flexible and adaptable to work loads and tasks
• Confidence in working on your own initiative as well as within a team environment.
• IT Literate
• Active listening skills

Benefits

• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Enhanced family friendly leave
• Salary sacrifice pension matched up to 6%
• Free tea, coffee, fruit and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities

*After successful completion of the probationary period